Dental Treatment Coordinator - Diamond Braces - Brooklyn, NY

Permanent Dental Receptionist / Front Desk Job

Brooklyn, NY

Job Description

Do you have a smile that lights up the room? Diamond braces is looking for a Dental Treatment Coordinator to help turn frowns upside down! Join our dental professionals for fantastic growth opportunities, top-notch benefits, and a team that feels like family - because who wouldn't want to work with a bunch of smile enthusiasts? Our offices are just around the corner, so come on down and help us create some world class grins. If you are ready to make smiles your business, we cannot wait to meet you!
This position is full-time. Local travel between offices may be required.
What you can expect with a career at Diamond Braces:

Competitive salary between $18-$23 based on experience.
Health, Dental, and Vision insurance packages
PTO
401(k) with company match
Discounted orthodontic care for you and your family
Ample growth & advancement opportunities
Convenient locations

Bilingual is a plus

Salary is based on the following

Previous work history
Retail/sales experience
Communication skills
Computer literacy
Education
Long term goals

Essential Functions

Answer phone calls and inquiries, utilizing verbal and written communication skills
Manage appointments, optimizing patient flow
Greet and present patients with necessary information and documentation
Enter customer demographic information into the Patient Management Software following established protocols
Import all corresponding information into Patient Management Software, ensuring accuracy and efficiency
Verify Insurance Eligibility, policy usage and limitations; Follow up with patients on benefits and insurance coverage as needed
Assist in updating and maintaining patient dental records
Follow-up and maintain contact with patients who are unscheduled for treatment
Provide support to dentists and staff as needed
Drive personal and office performance by achieving goals as set by the company

Bilingual is a plus

Who We Are
At Diamond Braces, we believe in enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience Required

Natural ability to establish rapport with patients and teammates
Attention to detail
Ability to multi-task and maintain strong organizational skills
Proactive and quick learner
Collaborative and inquisitive spirit
Growth-mindset focused with a mentality of continuous self-development
Adaptability and openness to change
Ability to work independently without direct supervision
Ability to deliver high levels of customer service
Knowledge of orthodontic procedures or willingness to learn
Excellent verbal and written communication skills. Not limited to conversation, telephone, text, and email with patients, third-party vendors and insurance companies
1 year(s): Customer Service and/or Sales experience
Preferred

Ability to sit for extended periods while working on a computer
Ability to lift 25 pounds

Education Required

High School or better

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