Dental Front Office - Friends of Family Health Center - La Habra, CA

Permanent Dental Receptionist / Front Desk Job

La Habra, CA

Job Description

Position: Dental Front Office
Position Summary:
Under the direction and general supervision of the Dental Director, performs Dental Front Office duties and other related duties as assigned by the Dental and/or Clinic Supervisor and Back and Front Office Leads.
Essential Functions:

Greet patients and other visitors with a friendly, warm attitude.
Assist patients with the initial required paperwork for dental services and financial responsibilities.
Answer telephone, arrange appointments, transfer calls, answer questions, and assist patients as required.
Assist the Clinic Manager as needed, which may include, but not limited to:
General clerical duties
Assorted filing
Assorted PC based typing and general administrative duties
Open and distribute mail
Responsible for postage on daily outgoing mail transactions
Take in cash and other forms of payment from patients and issue receipts as needed.
Keep reception area neat and clean during business hours
May assist in data entry, billing projects, and daily reports.
Depending on the situation, receptionist duties could require employee to work overtime and/or extended work hours.
Participate on committees and special projects as requested.
Maintain appointment book and properly appoint patients.
Schedule recalls and no show follow ups.
Be familiar with and be able to answer Denti-Cal and insurance questions.
Review and highlight patient information.
Obtain patient insurance information and benefits.
Promote growth and friendly attitude in the office.
Chart filing and preparation.
Assist patients in completing "Patient Information" and "Health History" forms.

Additional Responsibilities:

Assist Dental Receptionist staff and patients with required paperwork for dental services and financial responsibilities.
Provide translation assistance for patients, staff, and dentists as needed.
Obtain patient information including but not limited to insurance and demographics for accuracy and completion.
Assist with telephone, arrange appointments, transfer calls, answer questions, and assist callers as required.
General clerical duties including scanning, establishing patient records via electronic record.
Other duties as requested and/or assigned by supervisor.

Knowledge/Skills/Abilities:

General awareness of the expectations and concerns of FOFHC’s dental patients and be able to respond in an empathetic and professional manner.
Ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds.
Ability to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for patients from a system of integrated primary health care.

Position Qualifications, Education and Training:

Dental Assistant Certification preferred.
High school diploma or GED certificate.
Current CPR/BLS certificate.
Minimum 1 year experience preferred.
Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
Effective oral and written communication skills in English are required. Effective oral communication skills in Spanish preferred.
Experience with computer systems such as Microsoft Office, Excel and current EDR and EMR.
Experience with Denti-Cal and HMO insurances.
Excellent customer service skills and experience.
Experience with cash procedures.
Assists with various general and administrative functions of FOFHC as appropriate and time permits.
As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.

Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Dental front office: 1 year (Preferred)

Language:

spanish (Preferred)

Work Location: In person

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