Front Desk Coordinator

Permanent Dental Receptionist / Front Desk Job

Riverside, CA

Job Description

Biological dental office of Dr. Chad Tomazin in Riverside, CA is seeking an exceptional front desk team member for an opportunity to join our dedicated growing team!

Biological dentistry is built on the foundation that your oral care shouldn’t be harmful to your overall health. We use biocompatible materials and techniques to prevent the negative physiological effects of toxic materials. We provide dental material reactivity testing, Oral DNA testing, and safe mercury removal and are S.M.A.R.T. certified by the I.A.O.M.T.

We are seeing a motivated, dedicated, passionate, goal-oriented, energetic, candidate with a like-minded mentality in regard to dentistry and overall health.

Job Description:

Summary:  Responsible for performing administrative duties associated with our dental office.  Acts as a liaison between patient and doctor regarding appointments, finances, and various communications.

General Duties

• Opening Duties – Including turning on lights, computers, feed CJ, turn on TV, open shutters, turn on diffusers
• Maintain a professional reception area; organize patient education materials, magazines and stock supplies in lobby and restroom as necessary
• Print schedules for morning huddle and bring new patient slips for the day
• Checking voicemail every morning, after lunch, and throughout the day
• Monitoring incoming texts to ensure responses are given in a timely manner
• Checking email daily and respond professionally in a timely manner
• Greets and welcomes patients and visitors to the practice
• Pull new patient slips for the week and confirm them
• Confirm the next day’s appointments according to protocol and patient preferences
• Check in patients according to office protocol (notify provider and update schedule)
• Check out patients and process payments
• Establishing financial agreements and explaining office financial policy to patients
• Enter patient payments daily
• Verify and update patient information as needed
• Scanning documents to document center and deleting from desktop when done
• Sending x-rays to other offices as needed encrypted

Schedule

• Schedule patients for efficient use of doctor and staff time according to template
• Check patient ASAP list to try to fill in cancellation and no-show appointment times
• Filling and scheduling appointments for both doctor and hygiene
• Working the unscheduled appointments list and ASAP list as needed
• Working the unscheduled treatment list weekly to maintain production if needed
• Assist in implementing new procedures/protocols
• If patient breaks appointment send BA letter & document in ledger
• Notify hygienists or assistants if a patient cancels, is late or schedule changes

New Patients

• Phone calls - Asking facilitative questions, documenting all info on slips
• Requesting x-rays if needed
• Getting and confirming insurance information
• Confirm and sign paperwork with new patients at initial visit
• Importing new patient questionnaires and printing as necessary
• Create new files for new patients
• Ensure all entry has been done after receiving back from assistants by reviewing new patient checklist
• Scanning all new patient paperwork to document center

Perio Charting & Treatment Planning

• Assist with perio charting & treatment planning when needed
• Scan and enter consult prep treatment plans, call patients to follow up and scheduling as needed

Inventory

• Monitor inventory bi-weekly and give to Practice Administrator for ordering
• Maintain O2 and Nitrous Tank Supply and order as needed

Insurance

• Posting Insurance payments daily from mail
• Posting Insurance payments from Delta Dental both websites
• Following up with Insurance as necessary
• Audit patient accounts as needed
• Following up on Insurance Aging Report
• Entering Pre-Authorizations

Office Participation

• Be an active participant in staff meetings
• Perform other tasks as assigned by Dr. Tomazin or Practice Administrator
• Prepare and send out miscellaneous correspondence as needed