Patient Concierge FT

Permanent Dental Receptionist / Front Desk Job

Scottsdale, AZ

Job Description

The Patient Concierge is a critical position. You're the first friendly face every person who visits our office sees, our dental colleagues hear and the person who makes the lasting impression as they leave. Overall, you are responsible for ensuring every patient is well taken care of by providing world-class service to current and future  patients, ensuring each has the kind of experience that makes them feel welcomed and comfortable, addressing questions and concerns efficiently and effectively.
Key responsibilites include:
Pre-screen patient appointment  to ensure each visit goes smoothly
Obtain all required information for the appointment
Schedule patient appointment in person, over the phone or online
Monitor schedule
Insurance verification
Marketing
Correspondence as needed
We welcome and encourage cross training of all departments and support the desire to achieve this. This is not a management position.