Office Manager / Insurance Coordinator needed in our dental office

Permanent Dental Receptionist / Front Desk Job

Phoenix, AZ

Job Description

At Modern Smiles, we are dedicated to providing exceptional care and creating positive experiences for our patients. Our team is passionate about dental health and committed to making each patient’s visit as comfortable and seamless as possible. We are currently seeking a dynamic Dental Office Manager / Insurance Coordinator to join our growing team and help us continue to deliver outstanding service.

Job Description:

As the Dental Office Manager / Insurance Coordinator, you will play a key role in ensuring the smooth operation of the dental office and overseeing all aspects of patient insurance and billing. Your primary responsibility will be to manage day-to-day office functions while also coordinating insurance claims and verifying coverage. You’ll be the point of contact for patients regarding treatment plans, financial arrangements, and insurance inquiries. If you have strong organizational skills, a keen attention to detail, and enjoy working in a fast-paced environment, this could be the perfect fit for you!

Key Responsibilities:

• Manage the overall operations of the dental office, including scheduling, patient check-in/check-out, and maintaining office workflows
• Coordinate and process dental insurance claims, including verifying coverage, submitting claims, and following up on outstanding claims
• Handle patient insurance verification and pre-authorizations for treatments
• Assist patients in understanding their insurance benefits and financial obligations
• Oversee patient billing and collections, ensuring accuracy and timely processing of payments
• Develop and maintain relationships with insurance providers to streamline claim resolution
• Maintain patient records, manage patient communications, and ensure all office policies are followed

Qualifications:

• Previous experience in dental office management and/or insurance coordination is required
• Familiarity with Dentrix software and insurance billing systems
• Knowledge of dental insurance policies, procedures, and terminology
• Strong communication and interpersonal skills, with the ability to interact professionally with patients, staff, and insurance representatives
• Detail-oriented, organized, and able to handle multiple tasks simultaneously
• High school diploma or equivalent required; dental-related certifications or additional training is a plus

Why Join Us?

• Competitive salary based on experience
• A supportive and friendly work environment with opportunities for professional growth
• Flexible hours and a great work-life balance

If you're an experienced office manager with a passion for dentistry and patient care, we'd love to hear from you!