- Permanent Dental Receptionist / Front Desk Job
- Chicago, IL
Job Description
Overview:
As a Dental Assistant at DentalWorks, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants are a critical part of our mission because they not only support the patient, but they also provide the doctor with valuable assistance on patient procedures. The Dental Assistant has direct responsibility for the patientâs excellent experience while "in the chair," and patient retention overall. You are unique, and so are weâitâs time you worked with an organization that appreciates you, challenges you, and helps your professional growth with a team of people dedicated to quality, patient care, and leading the industry with innovation. We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are all needed in our dynamic state-of-the-art practice environment. So how about it?âAre you passionate about an opportunity like this?
Responsibilities:
Essential Functions:
Provide exceptional customer service, with excellent chair-side manner, by making the patient the#1 priority.
Be present, engaged and ready to work at all assigned shift times.
Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
Take, develop and mount accurate, high-quality radiographs.
Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctorâs notes.
Clean, sterilize and prepare the equipment and operatory, per the organizationâs procedures and guidelines, prior to a patientâs appointment.
Perform efficient and accurate procedures to help maintain the schedule and patient flow.
Educate the patients and address their questions and/or concerns.
Demonstrate good teamwork to deliver an extraordinary experience for every patient.
Partner with the doctors, hygienists, Operations Leaders and support staff to maintain excellent patient service and integrity within the organization.
Assist the front office staff in scheduling patientsâ follow up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products.
When assigned by the Operations Leader, monitor the level of dental supplies and order using approved formulary.
Promote and market Sonrava supported practices services and retail products.
Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly.
Maintain patient confidentiality through HIPAA compliance.
Follow the organizationâs safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
Complete all Learning Management System requirements.
Qualifications:
Education/Certification:
Minimum of high school diploma or equivalent required
Current radiography certification required
Dental Assistant certification, as required by state, or ability to become certified
Current certification in Cardiopulmonary Resuscitation (CPR) preferred
Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
Maintain annual OSHA, HIPAA and Infection Control training
Skills and Abilities:
Experience in a professional environment with direct patient contact preferred
Excellent positive attitude and customer service skills
Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
Strong organization, planning and analytical skills
Ability to multi-task and remain calm in a rapidly changing environment
Computer proficiency and the ability to learn new programs as required
Work Environment and Conditions:
Overtime required as approved by Operations Leader
Travel as needed for training and to perform job functions
Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens
Potential of prolonged sitting and standing
