Princess Dental Staffing
Front Office Representative - Dental - Suncoast Community Health Centers Inc. - West Palm Beach, FL
- Permanent Dental Receptionist / Front Desk Job
- West Palm Beach, FL
Job Description
POSITION TITLE: FRONT OFFICE REPRESENTATIVE - DENTAL
FSLA: NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES:
High school diploma or GED
Strong customer service experience and qualifications preferred
Money and credit card transactions experience preferred
Experience in dental front office preferred.
Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval is preferred.
Computer literate
Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
Greet and register all incoming patients in an efficient, courteous, and professional manner.
Verify insurance eligibility daily.
Financial counsel all appointment patients including understanding and explaining various dental insurances and sliding fees.
Scan and name documents including medical history, registration, insurance letters, ID and insurance cards, paystubs or financial documents, dental clearance forms, progress notes and treatment plan.
Comply with Suncoast money handling policies, collects applicable co-pays and payments and correctly applies them to patient accounts.
Manage scheduling of dental providers for all patients and walk-ins, and with follow up on missed/no show appointments.
Always keep patient and visitors informed of wait times.
Answer telephone in a courteous and professional manner, record accurate patient messages and/or complaints, respond as soon as possible and direct them appropriately.
Provide follow-up on missed/no-show appointments and accommodate same day appointment requests.
Submit claims, referrals and pre-authorizations.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None
