Dental Front Desk Coordinator - Serenity Grove Dental - Lake Mary, FL

Permanent Dental Receptionist / Front Desk Job

Lake Mary, FL

Job Description

Serenity Grove Dental, a brand-new dental practice located in Wellington, Florida, is excited to open its doors in January 2025! We are seeking a friendly, outgoing, and organized Front Desk Coordinator to ensure smooth and efficient patient experiences. This role is integral to maintaining a productive office environment by managing appointments, treatment plans, insurance, payments, and supporting the overall administration of the practice. As a compassionate and honest team player, you will communicate effectively with both patients and staff to create a welcoming atmosphere. At Serenity Grove Dental, our mission is to provide exceptional care while building meaningful relationships with our community and local businesses.
Position Summary:
This position requires someone who can maintain a welcoming front office environment while efficiently managing administrative tasks and financial responsibilities. The ideal candidate will have strong organizational skills and the ability to handle multiple priorities in a fast-paced environment. This role serves as the first point of contact for patients and requires excellent customer service skills combined with strong administrative capabilities.
Primary Responsibilities:
Patient Relations:
· Warmly greet and check in patients
· Answer and manage multiple phone lines
· Respond to patient inquiries and concerns
· Provide exceptional customer service
· Maintain patient confidentiality
· Coordinate patient communications
· Handle patient correspondence
· Manage patient recall system
Financial Duties:
· Present treatment plans and financial arrangements
· Process payments and end-of-day reconciliation
· Handle insurance verification and submissions
· Process insurance claims
· Follow up on denied claims
· Manage collection procedures
· Track outstanding balances
Scheduling:
· Manage appointment scheduling
· Maintain efficient scheduling template
· Confirm appointments
· Handle cancellations and reschedules
· Coordinate emergency appointments
· Optimize doctor’s schedule
· Monitor and manage recall system
Administrative Tasks:
· Maintain electronic patient records
· Process new patient documentation
· Verify insurance eligibility
· Update patient information
· Generate daily reports
· Manage office correspondence
· Order front office supplies
· File and maintain patient records
· Other duties may be assigned
Required Qualifications:
· High school diploma required; college degree preferred
· Minimum 2 years of dental front office experience
· Fluent communication: English and Spanish
· Proficiency in dental practice management software
· Knowledge of dental insurance and coding
· Experience with electronic health records
· Strong computer skills including:
· Microsoft Office Suite
· Digital scheduling systems
· Insurance processing platforms
· Payment processing systems
Technical Skills:
· OpenDental software expertise
· Insurance verification systems
· Digital scheduling platforms
· Payment processing systems
· Multi-line phone system
· Electronic health records
· Microsoft Office applications
· Basic troubleshooting abilities
Professional Qualities:
· Exceptional communication skills
· Strong organizational abilities
· Detail-oriented mindset
· Multi-tasking capabilities
· Problem-solving skills
· Team-oriented attitude
· Professional appearance
· Ability to maintain composure under pressure
Customer Service Skills:
· Patient-focused approach
· Conflict resolution abilities
· Clear communication style
· Empathetic attitude
· Professional phone etiquette
· Ability to handle difficult situations
· Strong interpersonal skills
Schedule Requirements:
· Full-time position
· Monday-Friday availability
Benefits Package:
· Competitive hourly rate based on experience
· Dental coverage
· Holiday pay
· Professional development opportunities
· Volunteering opportunities
Physical Demands:While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Benefits:

Employee discount
Free parking
On-the-job training
Paid orientation
Uniform allowance

Schedule:

Monday to Friday

Work Location: In person

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