Front Dental Office Position - Gentle Dental of Potterville & Charlotte - Charlotte, MI

Permanent Dental Receptionist / Front Desk Job

Charlotte, MI

Job Description

Job SummaryThe Front Office is a key leadership role responsible for overseeing the daily operations of the front office in a hospitality setting. This position involves managing guest services, ensuring a high level of customer satisfaction, and leading a team of front desk staff. The ideal candidate will possess strong organizational skills and a passion for providing exceptional guest experiences.
Duties

Supervise and coordinate front desk operations, including check-in and check-out processes.
Manage guest relations, addressing any concerns or inquiries to ensure satisfaction.
Train, mentor, and evaluate front office staff to maintain high standards of service.
Oversee the scheduling of staff to ensure adequate coverage during peak times.
Maintain accurate records of guest information and transactions using hotel management software.
Collaborate with other departments to enhance the overall guest experience.
Implement and enforce policies and procedures related to front office operations.
Handle phone systems efficiently, ensuring calls are answered promptly and professionally.
Assist in developing strategies to improve customer service and operational efficiency.

Skills

Proficient in front desk operations with a strong understanding of hospitality management principles.
Excellent customer service skills with the ability to handle difficult situations calmly and effectively.
Eaglesoft experience preferred
Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
Experience in guest services is required.
Familiarity with phone systems and scheduling software is essential.
Ability to lead and motivate a team while fostering a positive work environment.
Strong communication skills, both verbal and written, to interact effectively with guests and staff.
5 years experience working in a dental office required.
Experience with insurance and patient benefits is needed.
Keeping schedule full is essential.
Prior experience working with the VA to provide veteran's dental care is preferred.

This role offers an exciting opportunity for individuals passionate about hospitality and guest relations. If you thrive in a dynamic environment and possess the required skills, we encourage you to apply.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 32 per week
Benefits:

Employee discount
Flexible schedule

Schedule:

8 hour shift
Monday to Friday
No weekends

Experience:

Dental receptionist: 5 years (Required)

Ability to Commute:

Charlotte, MI 48813 (Required)

Ability to Relocate:

Charlotte, MI 48813: Relocate before starting work (Required)

Work Location: In person

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