- Permanent Dental Receptionist / Front Desk Job
- Delhi, NY
Job Description
At Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized. Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.
The Lead Dentist is a mentor and coach to the dentists, hygienists, and dental assistants in the studio. Along with the Studio Manager, the Lead Dentist is responsible for creating an environment that embraces Tend's Mission, Vision, and Values. The Lead Dentist reports to the Chief Dental Officer.
The Lead Dentist's objectives and responsibilities include the following:
1 - Hire and train the right clinical team
Clinical Mentorship of all clinical personnel in the studio (guidance on diagnosis, treatment planning, treatment delivery, and patient experience).
Clinical Coaching of all clinical personnel in studio (correction of hard and soft skills, performance improvement) with appropriate documentation
Complete Performance Reviews of general dentists in studio on a monthly or quarterly basis, creating Action Plans as needed
Responsible for interviewing and onboarding clinical personnel in conjunction with the Studio Manager, Clinical/ Operations and People teams.
Assume role of Clinical Lead in onboarding of new hires
Initiate Quality Assurance Review for new hires
Maintain quality outcomes of care for clinical teams in studio
Review monthly REDOs with Studio Manager, analyze trends
Partner with the Lead Hygienist and Lead Dental Assistant in mentorship and coaching of hygienists and dental assistants, respectively
2 - Achieve studio performance goals
Partner with SM on escalated members (detractors, Clinical Escalation Workflow) to review case, de-escalate member, and to provide feedback to provider
Make determinations on refunds and other matters related to member escalations
Partner with SM to lead pre-shift huddles, focus on opportunities for improving clinical workflow and member experience
Partner with the Studio Manager on non-clinical functional areas of Clinical/Operations, Finance, People Support, and Revenue Cycle Management (RCM) to optimize performance of your practice
Partner with the Studio Manager to optimize schedules of all providers in the studio, with the goals of improving member access to care, outcomes of care, and achieving studio performance goals
Partner with the Studio Manager to obtain coverage for provider shifts
Assume ownership of clinical outcomes for studio, including taking over difficult cases and coordinating outreach to escalated members
3- Build a strong studio culture
Partner with SM, Lead RDH, and Lead DA to foster a positive working environment
Identify clinical team members with leadership potential
Attend leadership development meetings
Attend calls with clinical leaders, as needed, and cascade necessary information to studio teams.
Clinical Care Deliverables
Perform general dentistry services at or above the standards of care
Be capable of mentoring dentists with expanded scopes of practice
Be capable of providing services with a keen attention to elevated patient experience and efficiency of delivery
About You
Minimum of 6 years of experience in practice (post-graduate) is preferred
Dedication to ensuring the highest quality of care to patients
Leadership skills that value collaboration and an inclusive work environment.
Proven experience mentoring, teaching, leading a group of clinical providers to create outstanding patient care and service.
Desire to work in an entrepreneurial environment that values high energy and creative problem solving.
Proven ability to manage complex patient and team member conversations by involving the appropriate cross functional support and assistance.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
DDS, DMD degree is required
CPR/BLS Certification is required
Current License to practice dentistry in state where employed
Compensation & Benefits:
Day rate + Monthly production bonus + Quarterly Lead Dentist bonus
Medical benefits, dental benefits, and vision benefits
401(k) benefit with a 4% match
Oral health stipend benefit at Tend
CE Zoom resources (90+ hours)
Annual CPR renewal
Malpractice Insurance coverage
Pre-tax commuter benefits
Paid time off plus company holidays
The Tend Difference
The highest standard of care, anywhere.
You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality ââ¬â our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
A new model that's a joy to work at.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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