Dental Office Administrator - Family Dental - Lady Lake, FL

Permanent Dental Receptionist / Front Desk Job

Lady Lake, FL

Job Description

We are looking for an Experienced Dental Receptionist/ Treatment Plan Coordinator to help run our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our office.
Our Receptionist’s duties include offering administrative support across the office. You will welcome the patients and check them in. You will coordinate front-desk activities along with our other receptionists, including distributing correspondence, redirecting phone calls, calling insurance companies, creating and presenting treatment plans.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities

Greet and welcome guests as soon as they arrive at the office
Have excellent communication skills
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Answer patients phone calls, text messages, emails in a professional manner
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Creating lists of items needed for office
Update calendars and schedule meetings
Work with insurance companies to keep up with up to date plans, fee schedules, patient limitations
Receive detailed history for new patients, as well as reaching out to previous Doctors for former records
Present correct treatment plans and able to answer patients questions regarding care in a knowledgeable way
Sending claims with correct ADA codes (xrays, perio charts, narratives if needed)
Stay up to date with ADA changes
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

Proven work experience in the Dental Field as a Receptionist, Front Office Representative, Manager or similar role
Proficiency with Dentrix
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification is a plus

Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:

Paid time off

Schedule:

8 hour shift

Work Location: In person

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