Dental Front Desk Receptionist/Treatment Coordinator - Bridge Dental Group - Anchorage, AK

Permanent Dental Receptionist / Front Desk Job

Anchorage, AK

Job Description

The Treatment Coordinators main job responsibility is to clearly explain treatment options and related costs. The will be a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the patients.
The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on. They must be able to communicate well. The number one responsibility of all employees is patient care and meeting patient needs.
This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities
may be required, as needed.
KNOWLEDGE, SKILLS, AND ABILITIES

In-depth knowledge of dentistry and ability to describe procedures in simple language
Superb communication skills
Familiarity with computer systems
Customer service skills
Self-directed
Excellent telephone skills
Influencing/negotiation skills
Organizational skills
Familiarity with ADA codes
Creative problem-solving skills
Keen understanding of scheduling and financial systems
Ability to function within a team environment as a supportive and positive contributor
Ability to work independently

RESPONSIBILITIES
Job Specific

Be present during comprehensive exams to understand patient treatment needs.
When necessary, be present during re-care exams to understand patient treatment needs.
Ensure patients understand their treatment plan.
Handle objections to proposed treatment.
Present case fees and financial options to patients to facilitate the decision to say “yes.”
Present or co-present the treatment plan and consent.
Educate patients, as necessary, regarding their dental benefits.
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
Ensure patients are up-to-date on their financial obligations.

Practice Management

Maintain the consultation room in a neat, orderly, and welcoming manner.
Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.
Ask satisfied patients for a referral/online testimonial.
Write or call patients that made a special impact on the office thanking them for being a patient.

Open Dental experience is a plus!
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location: In person

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