Lead Dental Office Coordinator - DMS - Forest Hills, NY

Permanent Dental Receptionist / Front Desk Job

Forest Hills, NY

Job Description

Our State of the Art Dental Office is looking for a cheerful, enthusiastic, and self-assured Lead Patient Front Desk Coordinator with potential to move into Office Manager.
The ideal candidate would have experience with Dentrix, working in a high call volume office with multiple providers. They would also have experience working in an out-of-network PPO commercial insurance office.
Expectation: Oversee the administrative operations in managing the day-to-day activities of the organization’s office as they relate to the dental office functions which include but are not limited to:

Greeting patients and obtaining applicable information, including insurance information, to be sure the database is up to date and accurate. Establish and build great working relationships with patients being sure they are receiving exemplary service in all areas of our practice.
Provide above and beyond customer service to all patients, and visitors in person and on the phone, assessing their needs and addressing their needs based upon established guidelines.
Oversee scheduling of patients, cancellations and no-shows as well as ensures patient satisfaction with scheduling availability- problem solves with patients when necessary
Schedule patients for dentists, and hygienists including follow-up visits, canceling and rescheduling appointments and working to keep the schedule filled-top priority is customer service and full schedule
Collect payment at time of service and assist in setting up a financial arrangement
Enter all patient payments and insurance payments accurately
Ability to utilize 3rd party provider applications to assist with scheduling, patient communication, and enhancing the patient experience.

Salary is dependent on performance and your experience.
Job Types: Full-time, Part-time
Pay: $25.00 - $32.00 per hour
Expected hours: 25 – 40 per week
Benefits:

Employee discount

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

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