Dental Treatment Coordinator (Dental Experience Required To Apply) - DeSanti & Linden Dentistry - Albany, NY

Permanent Dental Receptionist / Front Desk Job

Albany, NY

Job Description

Dental Treatment Coordinator (Required experience in the dental field to apply)
DeSanti & Linden Dentistry is currently looking for a new member to join our team as a full-time Dental Treatment Coordinator. Our office is focused on maintaining the highest quality of life and oral health for our patients through superior dentistry, offered in a safe and friendly environment. We are looking for a team member who is equally patient centric and committed to exceeding patient expectations to provide an elevated experience. The right candidate must be a true team player, extroverted, compassionate, accountable, dependable and have excellent communication skills. Knowledge of dental terminology and procedures required, previous experience as a treatment coordinator preferred.
All interested candidates must complete Indeed phone screening to be considered.
Job Responsibilities Include:

Facilitating communication between the clinical team and the patient, understanding the necessary “Next Steps” in each patient’s treatment plan and coordinating care.
Assist the doctor in itemizing treatments for each patient and coordinating all patients receiving their treatment plan
Understanding CDT codes and terminology.
Coordinating patient benefits and payment plans with the Financial Coordinator.
Facilitating all patient referrals to specialists.
Arrange scheduled phone calls for doctors with patients and specialists.
Creating a New Patient Experience to welcome patients to our office, effectively screen patient needs to schedule for their initial visit and facilitating all new patient paperwork.
Answer incoming phone calls and refer calls to the appropriate team member
Coordinating patient entry into the office using Dentrix Hub software and telephone.
Checking-in patients, meet and greet patients by name and updating address, phone number, and insurance information
Checking-out patients, processing payments, and dismissing patients. Answer patient questions regarding insurance benefits and or outstanding claim status
Verbal confirmation of patient appointments that are not electronically confirmed.
Address openings in the Hygiene schedule using Dental Intel software.
Cleaning/disinfecting Reception Area, as necessary.

Job Qualifications/Skills Required:

Excellent communication skills with a high-energy personality
Ability and desire to work well in a public/customer service capacity and within a team
Always have a positive attitude about the practice and the services provided
Annual training in, and strict adherence to, all CDC, OSHA, HIPAA, and NYSDOH regulations
Competence in Microsoft Word and Excel
Knowledge of dental terminology and procedures required
Experience in Dentrix preferred
Ability to learn and memorize telephone scripts
Background check and professional references required. Salary offer based on experience level

Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 37 per week
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Paid training
Retirement plan
Uniform allowance
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends

Education:

High school or equivalent (Required)

Experience:

Customer or Reception Services: 2 years (Required)
Computer Skills: 2 years (Required)

Ability to Commute:

Albany, NY 12205 (Required)

Work Location: In person

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