Dental Treatment Coordinator

Permanent Dental Receptionist / Front Desk Job

Phoenix, AZ

Job Description

We are seeking a Dental Treatment Coordinator to connect and build trust with patients. Must be able to explain and advise patients about recommended treatment plans. Review pretreatment estimates, explain balances, and collect payments. This person also assists with financial planning, is familiar with working with 3-party financing, insurance verification, and scheduling patients based on planned treatment

ABOUT

Our Dental office is a caring, team-oriented private practice dedicated to providing exceptional patient care. We pride ourselves on being a digital and paperless operation, utilizing the latest technologies to make our work efficient and effective. We are passionate about creating a supportive environment where our team members can grow, reach their full potential, and get paid what they’re worth.

JOB DUTIES

• Manage the scheduling of patient appointments to maximize the dentist’s time and reduce patient wait times
• Build and maintain strong relationships with patients by providing empathetic support, answering their questions, and addressing any concerns
• Utilize the practice’s digital tools and paperless systems to improve accuracy in patient records, streamline workflow, and ensure timely and effective communication with patients and the dental team
• Act as a liaison between patients and the dental team, facilitating clear communication and ensuring that all team members are aligned on patient care plans and treatment schedules
• update knowledge of dental procedures, insurance policies, and financial options, applying this expertise to enhance the quality of patient care and improve operational efficiency
• Ensure all patient records, treatment plans, and financial details are meticulously documented and updated

KEY COMPETENCIES

• Ability to communicate clearly, persuasively, and professionally both verbally and in writing.
• Demonstrated commitment to understanding and meeting the needs of customers.
• Strong ability to work collaboratively with internal teams to align efforts and achieve common goals.
• Understanding of dental insurance processes, third-party financing options, and financial planning to assist patients with their financial responsibilities and payment arrangements.
• Competency in using digital and paperless systems, dental software, and other relevant technologies to manage patient records, appointments, and treatment plans

EDUCATION AND EXPERIENCE

• Dentrix
• Financial Transaction
• Bilingual (English/Spanish)

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting
• This position requires travel (Up to but not limited to 3 trips quarterly)

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement

Schedule:

• Monday to Friday