Front Office Lead/OM for busy Phoenix Office

PRIMARY RESPONSIBILITIES

*MUST BE SPANISH SPEAKING*

Responsible for administering the day-to-day activities of the business office, including: patient and empl oyee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.

SPECIFIC DUTIES

o Manage day-to-day operations of dental office

o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws

o Manage compliance with OSHA, state and federal regulations

o Know and follow dental office contingency plan

o Stay current with trends, legislation and regulations in the dental profession o Manage patient financial accounts

o Manage the hiring and ongoing performance of staff

o Manage and update office computer systems Patient Management

o Oversee patient relations and handle patient complaints

o Help explain office policy to patients

o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)

o Monitor patient relations with regular patient satisfaction surveys

Staff Management

o Assign, direct and manage staff duties, as assigned by the dentist

o Determine staff schedules

o Recruit, interview and hire employees as directed by the dentist

o Orient and train new staff

o Organize staff training on OSHA and HIPAA compliance

o Display any posters required by federal, state or local law

o Monitor staff performance

o Conduct staff and salary reviews

o Coordinate team meetings

o Engage in conflict resolution

o Help arrange for staff CE

o Make business travel arrangements for dentist and staff

Records and State and Federal Regulations Management

o Help implement compliance with state and federal regulations

o Arrange for OSHA, HIPAA, and risk management training

o Maintain employment records

o Update and maintain employee policy manual

o Help dentist draft office policies Marketing and Public Relations

o Oversee the design of marketing and promotional materials (print and electronic) o Manage dental office advertising/recruiting ads for new staff

o Implement marketing strategies

o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs

o Assist with dental office facility management Social Media

o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog

o Supervise the creation of appropriate and engaging social media content

o Monitor and manage comments and questions that arrive via social media channels o Develop and implement a strategy for handling negative reviews on sites such as Yelp

o Stay current with trends in the dental profession and social media in general

PERSONNEL REQUIREMENTS

o High school diploma or equivalent; some college preferred

o Dental experience required

o Working knowledge of computers for word processing, insurance claims processing and records management

o Knowledge or experience in staff management Interpersonal

o Excellent communications skills

o Team player

o Conflict resolution experience

o Customer service or patient relations experience

o Ability to communicate all concerns to the dentist

COMPENSATION

-Competitive hourly pay in line with experience and industry norms

-Substantial bonus opportunities based on scheduling and office collections

-PTO, dental benefits and paid holidays