---

This article will cover job descriptions for dental office managers.

We will also provide four examples and templates of job descriptions for dental office managers.

Let's get started . . .

Who is a Dental Manager?

A dental office manager supports and oversees all administrative activities in a dental practice. A dental office manager must collaborate closely with the dentist(s) and other employees to ensure that everyone's tasks are completed efficiently.

A Dental Office Manager typically has a background in medical office operations and procedures and has previously worked as a medical or dental office assistant.

A dental office manager's job is to help all staff members become more efficient, productive, and knowledgeable, resulting in a profitable business that provides excellent patient care.

What are the Responsibilities of a Dental Office Manager?

Dental office managers must be exceptionally well-organized.

They enjoy developing and implementing policies, procedures, schedules, and systems to ensure the smooth operation of the office.

The practice can define specific responsibilities based on its needs. They may also be influenced by the chosen manager's abilities or the team's overall capabilities.

Because no single person can be expected to handle every aspect of a practice, certain responsibilities may be delegated to other team members with the required skills, abilities, or interests.

Ultimately, a dental practice manager's job is to manage whatever the practice requires.

Leaders are dental office managers.

A dental office manager has many responsibilities; a few include: 

• Personnel supervision
• Appointment scheduling
• Patient treatment coordination
• Billing 

A dental office manager has 22 different responsibilities and duties. Let's take a closer look at what those responsibilities and duties are next...

What are the 22 Responsibilities and Duties of the Dental Office Manager?

There are 22 main duties and responsibilities of a dental practice manager are usually divided into four categories: 

1. Management and Administration 
2. Financial Management 
3. Human Resources
4. Marketing 

Here is a list of the 22 main duties and responsibilities of a dental practice manager and the four different categories that they fall under: 

Management and Administration on a Daily Basis

1. Monitoring the condition of the facility and making arrangements for any necessary repairs

2. Stock, equipment, and stationery are ordered and replaced regularly

3. Maintenance of IT and systems, as well as diagnosing difficulties with staff equipment

4. Basic website maintenance, such as maintaining content 

5. Creating statistical practice reports regularly

6. Maintaining a current understanding of any changes in health and safety legislation and turning them into policy

7. Regular risk assessments and assessing for and implementing safe working environment practices are all part of the job

8. Being the first point of contact for patient concerns and dealing with any that do not fall within clinical guidelines

Financial Management

9. Cash flow management, banking, money deposits, and statement verification

10. Creating financial reports on a weekly, quarterly, or annual basis and detecting major trends

11. Enforcing patient payment plans and minimizing debts

12. Grant applications, practice insurance, and supplier research

Human Resources

13. Leading regular practice meetings

14. Maintaining compliance with labor laws and making necessary modifications to practice policy

15. Identifying opportunities for employee development, establishing professional development plans and conducting annual appraisals

16. Update job roles and vacancy information, as well as evaluate initial applications 

17. Managing grievances and disciplinary actions, as well as motivating employees

Marketing

18. Identifying potential growth opportunities and developing new marketing methods

19. Communication with patients and clients, media marketing, and securing advertising possibilities

20. Getting feedback from patients and compiling it

21. Social media or other digital marketing tools are managed in-house.

22. Developing and implementing sales strategies, recognizing trends, and aligning the practice's work with current market demands and trends

Now on to three different dental office manager job descriptions and templates. . . 

Dental Office Manager Job Description Template and Example #1

Dental Office Manager Job Summary

We are looking for an experienced and collaborative Dental Office Manager to join our clinic. As a team member, you contribute to all aspects of the business, allowing us to provide the best possible care to each patient. You organize all administrative parts of the office by organizing and updating patient records, following up with patients, managing clinic and individual calendars, and providing a clear point of authority within our organizational structure. Our ideal candidate will have several years of administrative experience, preferably in health care, and demonstrated organizational, communication, and interpersonal skills.

Dental Office Manager Duties and Responsibilities

• Follow HIPAA rules to keep track of, update, and preserve patient records
• Welcome patients and resolve any scheduling or other issues that may arise
• Manage the calendars and appointments of dentists and other team members
• Maintain a solid understanding of what's going on in the clinic

Dental Office Manager Requirements and Qualifications

• An associate's degree or several years of related experience are both acceptable options
• Prior medical administration experience, preferably in a dental clinic
• Communication and organizing skills are essential
• Experience as a dental assistant is preferred
• Electronic billing, account receivables, and insurance processes are all processes that you should be familiar with
• Dentrix software knowledge is a plus

Dental Office Manager Job Description Template and Example #2 

Dental Office Manager Job Summary

To become our dental office manager, we're seeking someone who is both collaborative and personable. You will handle employee schedules, supplies, resources, customer service control, and cash flow. It should come naturally to you to follow up with patients, provide direction, and motivate the team. Our ideal candidate is a bachelor's degree holder in human resources or business administration with outstanding interpersonal skills and attention to detail.

Dental Office Manager Duties and Responsibilities

• Manages the dental practice from start to finish, including patient care and finances
• Assists with treatments as needed, receive patients, makes appointments, and maintains provider schedule
• Processes insurance claims and payments in accordance with the company's policies and procedures
• Oversees the administrative parts of running a dental practice, such as payroll management (including all employees' eligibility for benefits), employee relations concerns, such as performance assessments and terminations, and leadership development programs
• Creates business strategy to maximize the use of facility resources
• Organize and track office supplies
• Patients and staff schedules are booked and scheduled
• Daily, coordinate office procedures.
• Boost efficiency and productivity
• Maintain billing and cash management systems
• Recruiting and training new employees

Dental Office Manager Requirements and Qualifications

• GED or High School Diploma
• Previous work experience
• Excellent problem-solving and leadership skills
• Customer service is outstanding
• Experience working in a dental or medical office, great organizational skills, and meticulous attention to detail are all required
• Billing and bookkeeping are concepts that you should be familiar with
• Exceptionally well-organized with a keen eye for detail

Dental Office Manager Job Description Template and Example #3

Job Overview

We're looking for an experienced Dental Office Manager to help us keep growing. Our dental clinic is a wonderful place to advance your career if you are dedicated and ambitious. Please do not be hesitant to apply.

Dental Office Manager Responsibilities

• Greet new and existing patients upon their arrival for appointments or procedures
• Upon receiving an official request for records, make copies and send papers to other dental offices
• Make new and follow-up appointments for patients
• Examine the patient's insurance records to see what operations are covered, as well as any required deductibles
• Organize and manage patient files and records, as well as retrieve test findings for dentist evaluation as needed
• Schedule required x-rays or dental images with the patient and other specialists
• Call patients to remind them of forthcoming visits and, if necessary, reschedule them

Dental Office Manager Qualifications

• It is necessary to have a high school diploma or an equivalent degree
• Exceptional knowledge of medical and dental terminology and processes
• When communicating with patients and physicians, you should have strong written and communication skills
• Working with data entry tools and keeping detailed records is a plus
• Ability to work successfully with medical record software and accurately update files
• Organize and add comprehensive information to physician's and other dental staff members' calendars
• Before operations, you should have experience organizing patient appointments based on the availability of the doctor and presenting the patient with instructions
• Maintain and order office and medical supplies as needed by the dental team on the job
• Maintaining a professional degree of patient confidentiality in compliance with HIPAA rules

More Information

Looking for more information? Check out these other articles: 

• Benefits Of Choosing A Dental Staffing Agency For Your Business. 
• 6 Strategies to Make Your Dental Practice More Profitable
• 5 Tips For Running A Successful Dental Practice
• 5 More Tips For Running A Successful Dental Practice
• A Day in the Life of a Dentist

---