Dental Receptionist - My Smile Care - Lowell, MA

Job OverviewWe are a state of the art dental practice seeking a dedicated and organized Dental Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing various administrative tasks. The Dental Receptionist will play a crucial role in ensuring the smooth operation of the front desk and enhancing the patient experience.
KNOWLEDGE, SKILLS, AND ABILITIES

In-depth knowledge of dentistry and ability to describe procedures in simple language
Superb communication skills
Familiarity with computer systems
Customer service skills
Self-directed
Excellent telephone skills
Organizational skills
Creative problem-solving skills
Keen understanding of scheduling and financial systems
Ability to function within a team environment as a supportive and positive contributor
Must be flexible and willing the help out when needed

Responsibilities

Welcoming patients by greeting them and making them feel welcome.
Checking Patients in.
Update medical histories & charts.
Coordinate with other practices for patient records.
Answer most of the incoming calls.
Ensure the hygiene schedule is full, and all openings are promptly filled.
Collect copayments as listed in the appointments for all patients who have not paid prior to scheduling upon check-in.
Manage office email and responds the same day.
Handles the practice automated recall system & oversees office recare system to ensure. patients are scheduled back in a timely manner and follow up with overdue patients.
NP liaison- ensuring all information is received for new patients and warmly welcomes patients to practice.
Verifies insurance benefits 2 business days prior to the appointment.
Help with other administrative tasks when needed by, checking patients out, going over treatment plans when needed, verifying treatment is entered correctly and batching Pre-Treatment Estimates, scheduling return appointments, helping to fill the doctors schedule, etc...

Join our team as a Dental Receptionist, where you will contribute to creating a positive environment for our patients while ensuring efficient administrative operations within our practice!
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Expected hours: 32 – 40 per week
Benefits:

401(k)
401(k) matching
Employee discount
Paid sick time
Paid time off

Schedule:

Monday to Friday

Work Location: In person

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