Scheduling Coordinator/ Dental Front Desk - Rey Dental - Panama City, FL

We are seeking a Schedule Coordinator to join our team. The ideal candidate will be responsible for managing the front desk operations, scheduling appointments, and ensuring an exceptional patient experience. This role requires strong multitasking abilities, excellent communication skills, and a passion for customer service.
Key Responsibilities

Schedule and confirm patient appointments to maintain a productive schedule.

Answer incoming calls professionally and provide accurate information.

Verify insurance information and educate patients on their benefits.

Greet patients warmly and assist with check-in/out procedures.

Maintain accurate patient records, including contact details and insurance data.

Handle patient concerns with kindness, understanding, and effective conflict resolution.

Ensure compliance with HIPAA regulations and office policies.

Assist in financial discussions, including payment plans or insurance-related queries.

Qualifications

Bilingual: Fluent in English and Spanish (required).

Experience: At least 1 year in the dental or medical field (preferred).

Strong customer service background with excellent phone etiquette.

Ability to multitask efficiently in a fast-paced environment.

Team player with a positive attitude and problem-solving skills.

Proficient in dental practice management software (Open Dental or similar).

Knowledge of dental terminology and procedures is a plus.

High school diploma or equivalent; additional training in business or administration is preferred.

Additional Skills

Friendly, professional demeanor with strong interpersonal skills.

Organized and detail-oriented to manage schedules effectively.

Critical thinker with the ability to identify inefficiencies and propose solutions.

Flexible and dependable with a commitment to excellence.

This is an on-site position requiring daily use of computers. Occasional lifting of office materials up to 25 lbs may be required.
If you are passionate about providing outstanding patient care and thrive in a collaborative environment, we encourage you to apply!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:

Employee discount
On-the-job training
Paid time off

Schedule:

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Dental Front Desk: 1 year (Required)
Customer service: 1 year (Required)

Language:

Bilingual English/Spanish (Required)

Ability to Relocate:

Coral Springs, FL 33065: Relocate before starting work (Required)

Work Location: In person

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