Dental Office Specialist (FHC) - Louisville Metro Government - Louisville, KY

JOB CHARACTERISTICS OF THE WORKUnder close supervision, performs technical clerical work in a community dental health setting.Responsible for receiving, admitting, and registering patients for dental care services at Family Health Centers (FHC). EXAMPLE OF DUTIES EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class).Assists new and established patients in obtaining dental records from previous providers.Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.Documents as appropriate on the dental record, forms, and/or computer the required documentation related to language services.Schedules interpreters for patients for their dental visit.Inventories and orders dental office supplies.Receives patients and directs them to the appropriate area.Schedules patient appointments in the Practice Management System (PMS).Answers telephone promptly and directs calls to the appropriate personnel.Records patient cancellations and no-shows in the PMS.Verifies and records patient demographics and medical history.Initiates dental charts for new patients.Identifies and copies patients’ dental insurance plans.Maintains a daily log of patients.Collects and processes cash, check, and credit cards payments.Prepares daily cash report and balances cash drawer at the end of each shift.Provides information on FHC patient programs, policies, and procedures.Manages appointments for multiple providers and rooms.Confers with on-site personnel to work same-day patients into daily schedule.Collects patient intake information and enters it into the PMS.Schedules patient appointments in the PMS.Relays messages regarding provider visits and services to the appropriate personnel.Processes requests for referrals.Sends referrals to the appropriate providers.Maintains referrals in the patient record.Adheres to standard precautions.Performs related work as required. SUPPLEMENTAL INFORMATION An Equal Opportunity EmployerTest WeightsTraining & Experience: 100%Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week. DENTAL CLINIC LOCATIONS AND HOURS: FHC - Portland2215 Portland AvenueLouisville KY 40212(502) 774-8631Monday - Friday 8:00 AM - 4:00 PMFHC - Phoenix (Healthcare for the Homeless)712 E Muhammad Ali BlvdLouisville KY 40202Monday - Friday 8:00 AM - 4:00 PMFHC - East Broadway834 East BroadwayLouisville KY 40204Monday - Friday 8:00 AM - 4:00 PMCLINIC LOCATIONS AND HOURS: www.fhclouisville.orgFHC - Portland2215 Portland AvenueLouisville KY 40212(502) 774-8631Monday - Thursday: 8:00am - 9:00pmFriday: 8:00am - 4:30pmSaturday: 8:00am - noonSunday: ClosedFHC - East Broadway834 East BroadwayLouisville KY 40204Monday - Thursday: 8:00am - 9:00pmFriday: 8:00am - 4:30pmSaturday: 8:00 - 12:00pmSunday: ClosedFHC - Phoenix (Healthcare for the Homeless)712 E Muhammad Ali BlvdLouisville KY 40202Monday - Friday: 7:30am - 4:00pmSaturday - Sunday: ClosedFHC - Iroquois4100 Taylor BlvdLouisville KY 40215Monday: 8:00am - 4:30pmTuesday: 8:00am - 8:30pmWednesday - Friday: 8:00am - 4:30pmSaturday - Sunday: ClosedFHC - Fairdale1000 Neighborhood PlaceFairdale KY 40118Monday - Friday: 8:00am - 4:30pmThursdays: 8:00am - 8:30pmSaturday - Sunday: ClosedFHC - Southwest9702 Stonestreet Road, Suite 220Louisville KY 40272Monday - Wednesday: 8:00am - 4:30pmThursday: 8:00am - 8:00pmFriday: 8:00am - 4:30pmSaturday - Sunday: ClosedFHC - Americana4805 Southside DriveLouisville KY 40214Monday - Friday: 8:00am - 4:30pmSaturday - Sunday: Closed

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