Dental Office Administrator - Alane Holliday DDS - Cordova, TN

Main Job Tasks, Duties and Responsibilities

Greet patients in a friendly and enthusiastic manner
Provide each patient with outstanding customer service
Provide each patient with clear communication
Register new patients according to established office protocols
Verify and update patient information
Enter all relevant patient information into data system
Maintain and manage patient records in compliance with privacy and security regulations
Answer and manage incoming calls
Respond and comply to requests for information
Schedule patient appointments
Confirm upcoming appointments and recalls according to office protocol
Check daily appointment schedule
Arrange patient charts for next day appointments
Fill in cancellations and no-shows
Send referrals to other dental specialists
Dispatch lab work appropriately
Collect and receipt payments from patients at time of treatment
Inform patients of financial treatment plan options
Prepare and mail billing statements
Prepare claim forms for dental insurance
Arrange supporting documents for insurance claims
Maintain a professional reception area
Send pre-estimates to patients’ insurance
Be open to learning new tasks & cross training

Education and Experience

Customer service experience
Knowledge of dental terminology, procedures, and diagnosis
Knowledge of computer and relevant software applications (Dentrix/Easy Dental) is ideal but not required
Knowledge of general administrative and clerical procedures
General knowledge of dental insurance workings

Key Competencies and Skills

Great communication skills
Outstanding customer service skills
Planning and organizing
Attention to detail
Teamwork oriented
Initiative driven
Great adaptability'

'Work Remotely

No

Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:

401(k)
401(k) matching
Employee discount
Paid time off

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

Please tell us why you're applying for this position.

Ability to Commute:

Cordova, TN 38018 (Required)

Work Location: In person

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