Insurance /Dental front desk - Willow Pediatric Dentistry - Rancho Santa Margarita, CA

Job OverviewWe are seeking a dedicated and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing administrative tasks in a fast-paced environment. This role requires strong communication skills, attention to detail, and familiarity with medical office operations.
Responsibilities

Greet and assist patients and visitors in a friendly and professional manner.
Manage incoming calls using phone systems, ensuring excellent phone etiquette.
Schedule appointments and maintain the clinic's calendar efficiently.
Collect patient information and verify insurance details using systems such as Eaglesoft or Meditech.
Process patient payments and maintain accurate financial records.
Utilize dental terminology and ICD-9 codes for accurate documentation.
Assist with administrative tasks, including 10 key typing for data entry.
Collaborate with healthcare providers to ensure seamless patient care.

Qualifications

Previous experience in a medical office or clinic setting is preferred.
Familiarity with electronic health record systems such as Epic is a plus.
Strong understanding of dental terminology and medical coding (ICD-9).
Excellent communication skills, both verbal and written.
Proficient in using phone systems and handling multiple lines effectively.
Ability to multitask and prioritize responsibilities in a busy environment.
Attention to detail and strong organizational skills are essential.

Join us as a Front Desk Agent where you will play a vital role in enhancing the patient experience while contributing to the overall efficiency of our operations.
Job Type: Part-time
Pay: $22.79 - $28.00 per hour
Schedule:

Day shift
Monday to Friday
Weekends only

Work Location: In person

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