Dental Office Front Desk - Kierland Dental, LLC - Phoenix, AZ

OverviewWe are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a background in hospitality management, and the ability to handle various tasks efficiently in a fast-paced environment including handling insurances.
Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures.
Manage reservations and provide information about hotel amenities, services, and local attractions.
Handle guest inquiries and resolve any issues or complaints promptly and professionally.
Operate phone systems to manage incoming calls, take messages, and relay information to guests or staff.
Maintain accurate records of guest information, room assignments, and billing details.
Perform night audit duties as required, ensuring all financial transactions are processed accurately.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Uphold hotel policies and procedures while maintaining a high standard of customer service.

Requirements

Previous experience in hospitality or hotel management is preferred.
Strong customer service skills with a focus on guest satisfaction.
Proficient in using phone systems; familiarity with hotel management software is a plus.
Excellent phone etiquette and communication skills.
Multilingual abilities are highly desirable to cater to diverse guests.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Strong organizational skills with attention to detail in managing reservations and guest interactions.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $20.00 - $26.00 per hour
Expected hours: 30 – 40 per week
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

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