Dental - Front Office Clerk - Family Healthcare of Hagerstown - Hagerstown, MD

Description:
The Dental Receptionist works under the supervision of the Dental Center Manager and is responsible for a wide range of tasks in the Dental Center, ensuring patients have a current treatment plan and follows through with financial responsibilities. Assists with scheduling appointments, answering phones, and other office or mobile responsibilities. As a member of the health center’s integrated care team the Dental Receptionist will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient centered, coordinated patient care:

Registers patient into the computer, generates required paperwork for patient visit. Calls to remind them of scheduled visit per center routine.
Educate and review treatment plan with patients
Schedule next appointments
Discuss financial responsibility and collect amounts
Educate on dental benefits coverage
Complete EVS on insured patient for dental histories
Tracks and follows up on unscheduled dental treatments
Submit pre-authorizations
Patient outreach
Assist call center representatives with dental concerns for patient scheduling
Scanning, filing of treatment plan, referrals to specialists, release of information requests, follow-up on in-house referral box and referral tracking logs
Reviews required document on EDR database to ensure all forms are up to date
Assists with the daily operations of Healthy Smiles in Motion when scheduled
Other duties as assigned

Generous benefits, including accrued paid time off, 7 paid holidays, 1 Anniversary Award (after first year). Eligible for health care, vision and dental benefits (employee, parent and child, employee and spouse, or family options). Company provided Life and AD&D Insurance. Company paid Long Term Disability, Employee Assistance Program, 403(b) plan with company match and additional voluntary benefits including cancer, hospital, accident coverage, and more. Requirements:
KNOWLEDGE, SKILLS, AND ABILITIES:

Must possess excellent communication skills and interpersonal skills to greet patients and visitors in person and/or over the phone.
Must be proficient in reading and writing English to update patient information/forms, accurately communicate phone messages as well as route them.
Ability to foster a positive work environment.
Excellent computer skills.
Ability to make appointments, answer phones and questions, contact patients for follow-up.
Provide positive attitude and behavior.

Minimum Qualifications:

Bi-lingual in English and Spanish (preferred)
Ability to relate to culturally diverse patients and community.
High School diploma or equivalent.
CPR certification

WORKING CONDITIONS:

Dental/Clinical environment; Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.
Conduct background check, fingerprints for services rendered on school premises
Mobile Dentistry – Working conditions include hot and cold weather, school grounds.
May be asked to lift about 25 pounds.
This position could require prolonged periods of sedentary, standing, and/or walking for more than (8) hours per day.

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