Dental Office Manager - Care Alliance Health Center - Cleveland, OH

Permanent Dentist Job

Cleveland, OH

Job Description

Description:

Mission Statement:
Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates for all of those in our Northeast Ohio community, especially the most vulnerable.
The Dental Office Manager is responsible for overseeing the operation of the dental clinic to ensure patients have good experience and staff have a positive work environment with tools and supplies required to provide great patient care.
The Dental Office Manager must work closely with the Chief Dental Officer, dentists and other employees to help everyone perform their duties effectively. This position may include scheduling patient appointments, establishing staff schedules and performing billing and bookkeeping duties.
Requirements:

Position Responsibilities:

Include but are not limited to

Manage dental clinic operations at all dental clinics, including compliance, policy administration, procedures, HRSA and Dental Board regulations and enforcement of dental and organization policies and procedures
Ensure patient flow and daily operations including patient appointments, cancellations and last-minute adjustments are handled properly. Coordinate with front and back-office professionals to implement best practice processes
Effectively manage a team of Dental Assistants, providing leadership, guidance and corrective action
Verify timecards and perform timely payroll processing for all dental department staff. Review and approve time off request for Dental Assistants and work with the Chief Dental Officer on the approval of time off for dentists and hygienist
Monitor and review staff and departmental schedules on a daily and weekly basis for productivity
Train and develop Dental Assistants including new hire onboarding and training, professional development, cross training and process improvement
Oversee and process billing and patient information. Work with finance to resolve billing discrepancies. Accurately submit insurance claims
Respond to patient queries, complaints and issues. Resolve patient insurance and appointment issues. Verify insurance benefits
Oversee inventory and supply ordering. Work with vendors to assure best pricing
Assist in scheduling and organizing outreach events and staffing for events
Follow and enforce dental office and administrative policies and procedures
Assist with yearly reports and inspections
Professionally interact with other department leaders and staff to meet the needs of the organization
Performs other duties as needed

Requirements:

Minimum of a High School Diploma, and certification as a Dental Assistant or Dental Hygienist. Bachelor’s degree in business administration or related field a plus
Minimum of three (3) years of dental office management experience
Experience using EHR and dental software. Experience using EPIC is a plus
Expertise in patient coordination, staff management, billing, filing insurance claims, and patient financing
Well-developed management, communication and interpersonal skills
Ability to work independently with minimum supervision
Provide hands-on support to the dental team, ensuring productivity and organization throughout the day
Commitment to the mission of Care Alliance

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