Princess Dental Staffing
Patient Care Coordinator/ Insurance Coordinator with Dental Experience - Center Dental Office - West Hartford, CT
Permanent Dental Receptionist / Front Desk Job in West Hartford, CT
About Us:At Center Dental Office, we take pride in creating a warm, welcoming environment where our patients feel like family. Our dedicated team is committed to delivering top-quality dental care while ensuring every patient has a positive experience. Weâre looking for a dynamic, energetic, and dependable Front Desk / Insurance Coordinator to be the friendly face of our practice. If youâre someone who thrives in a fast-paced environment, loves interacting with people, and can juggle multiple tasks with ease, weâd love to meet you!
Position Overview:
As our Front Desk / Insurance Coordinator, you will be the first point of contact for our patients, setting the tone for their visit. Your ability to multitask, problem-solve, and maintain a friendly demeanor will help ensure smooth daily operations and exceptional patient experiences. From managing appointments to assisting with insurance and payments, your role will be crucial in keeping our office running efficiently while making every patient feel valued and cared for.
Key Responsibilities:
Warmly greet and welcome patients, making them feel at ease.
Answer phone calls, schedule appointments, and manage patient intake and paperwork.
Verify patient insurance information before appointments, ensuring accuracy and completeness.
Assist patients in understanding their benefits, coverage, and out-of-pocket costs.
Collect co-pays and payments, process financial transactions accurately, and assist with payment plans when needed.
Maintain an organized and efficient front desk area.
Provide exceptional customer service, addressing patient questions and concerns with professionalism and care.
Support the dental team with administrative duties to keep the office running smoothly.
Multitask effectively, balancing front desk responsibilities with insurance coordination.
Contribute to a positive, team-oriented atmosphere.
Who Weâre Looking For:
A friendly, outgoing, and bubbly personality that makes people feel welcome.
A quick thinker who remains calm and efficient in busy or high-stress situations.
Excellent communication skills with a strong focus on customer service.
Strong multitasking and organizational abilities.
At least 5+ years of experience with dental insurance is preferred.
Proficiency with Eaglesoft, Schick, 5D, and iTero Element digital scanner is a plus.
Dependable, detail-oriented, and eager to learn and grow with the team.
Why Join Us?
A fun, supportive, and family-oriented work environment.
Opportunities for professional growth and advancement.
Competitive pay based on experience.
Comprehensive benefits, including:
Medical, dental, and vision insurance
401(k)
Paid time off (PTO)
Online continuing education (CE)
Wellness program
The chance to be part of a team that values collaboration, respect, and making every patientâs visit enjoyable!
Work Schedule: 36-40 hours per week
Note: Background checks will be conducted prior to hiring.
If youâre ready to make a difference in patientsâ lives and be an essential part of our team, apply today! We canât wait to meet you!
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
No weekends
Education:
Associate (Preferred)
Experience:
dental insurance: 5 years (Required)
Work Location: In person
