Dental Front Desk/Entry Level Clerical - Progressive Oral Surgery - New York, NY

Position Summary
The Check-In Receptionist for Progressive Oral Surgery is the first person a patient speaks to and thus a vital part of establishing the patient’s relationship with the office. The Check-In Receptionist is responsible for making sure the office runs smoothly so our surgical and medical staff can focus on patient care and treatment. There are a number of administrative and customer service related duties associated with the role. Typical tasks will include, but not be limited to, scheduling appointments, answering and making phone calls as well as answering patient questions. Administrative & Customer Service experience are required to ensure success. Full time and Part Time positions available.
Duties and Responsibilities

Greeting patients upon arrival
Assisting patients in filling out required office forms
Entering all relevant patient information and documents into electronic chart
Verifying and updating insurance information
Keeping patients informed of dental procedures and office policies
Managing general/insurance referrals and sending/receiving x-rays
Collecting patients’ past due balances upon arrival
Moving patients through appointments as scheduled
Managing daily schedule

Missed appointments
Emergency appointments
Late appointments

Scheduling and rescheduling appointments
Answering phone calls
Confirming appointments

Verifying insurance
Calculating out-of-pocket fees
Asking patients to complete paperwork online
Rendering and communicating Pre-Op Instructions (NPO, Driver, etc.)

Preparing and sending outgoing mail
Organizing and filing incoming faxes
Keeping track of office supplies to be ordered
Ensuring patients’ paperwork was filled online, and is complete
Maintaining a professional, clean and tidy reception area

Required Skills and Qualifications

High school diploma or GED
Excellent phone and in-person communication skills
Organization, time management and multitasking abilities
An understanding of dental office procedures and workflows
Computer literacy in basic applications like email, Microsoft Office and Digital EMR systems
Excellent customer service skills
Meticulous attention to detail

What we offer

Competitive salary and benefits
Paid vacation and holidays
401K

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