Operations Manager - Dental Practice - Tebo Dental Group - Lilburn, GA

Tebo Dental is a well-established and privately-owned children & teen and dental group with locations just north of Atlanta, GA in the cities of Lilburn, Dacula, Gainesville, Peachtree Corners, and Cumming. We are looking for motivated, team-oriented, and dedicated professionals to join our family. This position provides an excellent opportunity for growth and development in our organization.
**Must be willing to complete several weeks of hands-on training among all positions/departments company-wide, demonstrating mastery before progressing towards assuming supervisory responsibilities within the practice.
Responsibilities:

Oversee the daily operations of the practice and enforce office policies/protocols
Oversee the delivery of quality dental care to patients from clinical staff
Opening and closing duties for the office
Manage and coordinate clinical and administrative staffing
Manage team member relations appropriately and ensure staff have the necessary resources and support for success
Train and develop staff to meet performance standards
Create challenges to keep the team motivated and inspired
Respond timely to patient, doctor, and staff needs and inquiries
Lead morning huddles and take initiative to coordinate other necessary meetings, huddles, trainings
Handle patient-related Quality Control issues in person and/or over the phone
Maintain facilities/equipment in accordance with hygiene, safety, and OSHA regulations
Troubleshoot and/or follow up with IT issues and/or items that need repair to ensure timely resolution
Handle and address patient surveys and/or reviews
Meet and exceed production goals for the office
Manage sedation referrals and ensure patients are making ortho consultation visits
Fill the schedule and help to increase the level of case acceptance with operative treatment
Audit the schedule for scheduling errors and ensure we are maximizing productivity and efficiency
Cover front office positions and help on the clinical floor as needed
Assist with conducting interviews, evaluations, and meetings

Qualifications:

Previous supervisory experience in a dental or medical office
Ability to travel between our office locations
Available to work full-time between Monday-Friday
Fluency in Spanish is a plus
Exceptional Customer Service skills
Excellent Oral and Written Communication Skills
High Degree of Professionalism
Analytical Thinking and Problem Solving Skills
Strong sense of urgency

Benefits:

Comprehensive Training Provided
Health, Dental, & Vision Insurance
Paid Time-Off
401(k) with Match
LifeTime Fitness Membership Discount
Healthy Breakfast & Snack Options
Long-Term Disability
Career Advancement & Growth Opportunities

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Application Question(s):

Are you willing to travel between our Lilburn, Dacula, Peachtree Corners, Gainesville, and Cumming offices?
What is your expected hourly rate?

Experience:

dental or medical office management: 1 year (Required)

Work Location: In person

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