Dental Front Desk Coordinator - Cleveland Dental Institute - Hamilton, OH

Permanent Dental Receptionist / Front Desk Job

Hamilton, OH

Job Description

Cleveland Dental Institute is currently seeking two Front Desk Patient Care Coordinator positions for the Lee/Harvard and Chagrin location.
Within Cleveland Dental Institute, the Front Desk plays a vital role. The Front Desk works closely with the patients to ensure a positive experience while delivering exceptional customer service. Other functions include but are not limited to; scheduling, checking in/out patients, timely collection of fees from patients, verification of insurance coverages, maintaining a professional appearance and the greeting of patients along with maintaining the day to day tasks. The Receptionist should possess a friendly, outgoing demeanor and excellent organizational and communication skills.
Job Duties and Responsibilities:

Coordinate patient scheduling and flow throughout the day by providing accurate scheduling based on provider
Understand the doctor’s flow and when to schedule follow up appointments
Contact insurance companies and accurately input coverages into patient account
Accurately record all charges to and payments made to the patient’s accounts
Effectively handle and/or direct patient questions and complaints; know when to refer to office manager
Maintain HIPAA compliance
Follow required OHSA safety procedures as necessary
Ensure reception area and front desk areas are clean and organized
Create a positive experience when scheduling patients over the phone
Outstanding positive attitude and demeanor
Professionalism and professional image
Strong multi-tasking and organizational skills
Computer proficiency and ability to learn new software
Excellent verbal and written communication skills
Teamwork
Conflict resolution and problem solving skills
Timely submissions and management of insurance pre-authorizations and plans

Please submit your resume.
Job Type: Full-time
Pay: Up to $20.00 per hour
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:

Employee discount
Health insurance
Paid time off

Schedule:

Monday to Friday

People with a criminal record are encouraged to apply
Work Location: In person

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