Dental Receptionist - Mill Creek Family Dentistry - Mill Creek Family Dentistry - Mill Creek, WA

Permanent Dentist Job

Mill Creek Family Dentistry

Job Description

Description:
The Receptionist will be the first face that welcomes all patients as if they are a member of the family. We are a team-oriented practice that succeeds on communication and support of one another. Excellent customer service and a positive attitude are a must for this position.
Schedule is Full Time: Mon-Thurs: 7am-5pm; Friday: 7am-12pm
Pay Range: $18-$24 per hour DOE
Duties include:

Welcome patients by greeting them promptly and engaging in conversation
Schedule and confirm appointments, answer the telephone, assist with patient questions
Enter and track treatment plans in the group’s computer system
Act as a subject matter expert on the insurance plans accepted by the group, including their limitations and exclusions
Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the group’s Cash Handling Policy
Follow up on internal Specialty referrals to ensure treatment is scheduled and completed; ensure completed treatment is communicated back to the referring Dentist
Ensure every patient has a future hygiene appointment scheduled
Partner with clinical providers to ensure they feel supported, participate in team huddles daily, proactively monitor the flow of the office
Address patient complaints in a timely and compassionate manner, transition escalated patients to management as appropriate
Requirements:

At least 6 months of dental front office experience required
Experience utilizing a dental/healthcare practice management system(s), Open Dental preferred
Professional conduct and appearance

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