Dental Front Office Lead - CarolinasDentist - Aberdeen, NC

Permanent Dental Receptionist / Front Desk Job

Aberdeen, NC

Job Description

About the Practice:

Carolinas Dentist in Southern Pines is ready to welcome new team members that are searching for purpose and a sense of fulfillment at work. Each team member should possess our core values: Humbly confident, self-driven, competitive, funergetic, relationship based and growth oriented. If you encompass these values and are interested in being a part of our team we would love to speak with you about all of the possibilities CarolinasDentist has for you.
Responsibilities:

As a Front Office Lead, you play an important role in our office and perform a wide range of responsibilities, to include:

Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
Respond efficiently to patient and doctor needs and inquires
Ensure the delivery of quality dental care to patients
Ensures that all areas of the dental practice are customer-ready
Monitors schedule to effectively schedule staff
In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
Resolve patient issues in accordance with company policies and procedures
Perform additional tasks as assigned to achieve practice/organization goal
Qualifications:

A minimum of one year of experience in a dental or related field
Knowledge of dental terminology
Knowledge of dental office procedures
Knowledge of insurance plans and claims processing
Knowledge of MS Office 365
Communication skills
Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.
Salary Range: 21hr - 25hr Requisition Number: 2025-14949

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