Dental Front Desk Coordinator - Today's Dental Covington LLC - Baton Rouge, LA

Permanent Dental Receptionist / Front Desk Job

Baton Rouge, LA

Job Description

Salary Range: $20 per hour PLUS Bonus Plan
Summary: Responsible to greet patients, make sure necessary forms/information including insurance, is accurate in practice management software on file, monitors patient schedules, and patient appointments by performing the following duties:

Mission – Promote the education, treatment, and retention of each patient in the dental practice
Production – Fill and maintain today’s and tomorrow’s schedule for each doctor and hygienist
Collections – Make written financial arrangements for each patient prior to scheduling treatment and collect entire patient balance the day treatment is delivered
Records – Post all production charges and payments, bill insurance, and reconcile to day sheet each day

Essential Tasks include the following but are not limited to:

Greets patients and ensures patient information is input and updated in digital/physical charts in practice management software, and alert team of patient arrival, maintaining and managing patient records in compliance with privacy and security regulations.

Answers multi-line telephones in a courteous and timely manner, retrieve and distribute messages, make sure service is on when office is not open, determining the needs of each caller.

Respond to requests for information from patients, other practices, insurance carriers, etc.

Schedule/dispatch lab work appropriately including calling lab for pick up, alerting team of arrival, and documenting through practice management software simultaneously.

Confirms appointments according to the company policy and follows up with patients regarding missed appointments via telephone.

Collect and receive over-the-counter payments at time of service.

Non-Essential Tasks include the following but are not limited to:

Sort and distribute supplies and mail received to appropriate departments.

Other duties assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

Oral communication skills

Written communication skills

Customer relations

Customer service

Interpersonal communication skills

Diplomacy

Organization

Planning

Professionalism

Time management

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