Dental Call Center Representative - Monticciolo Family and Sedation Dentistry, PLLC - Seminole, FL

Overview:

Busy, privately owned dental office, is seeking an energetic and knowledgeable Dental Call Center Representative! This is a non-patient facing environment in our support center! Our company features 11 locations with huge opportunity for internal growth. We look forward to having you join our team!

Answers inquiries by clarifying desired information by researching, locating, and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Research, identify, and resolve customer complaints
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Other duties as assigned

#HD
Responsibilities:

Dental Call Center Representative Qualifications/Skills:

Excellent verbal communication skills
Telephone skills
Friendly and pleasant manner
Data entry skills
Typing and word processing skills
Documentation skills
Active listening skills
Attention to detail
Problem solving skills
Schedule new patient appointments
Qualifications:

Education and Experience Requirements:

High school diploma or GED
One year of dental front desk experience
Dental knowledge is a must
Bilingual (Spanish and English)

Read More