Dental Front Desk Receptionist - Classic Dental Group - Greenville, SC

Permanent Dental Receptionist / Front Desk Job

Greenville, SC

Job Description

Opening & Closing the Office

Prep the lobby in the mornings for opening
Close and secure the office daily after the last patient exits the facility
Organize and optimize the office administrative areas

Doctor’s Briefing

Check text messages for cancellations
Check voicemail hourly (Phone)
Check email hourly (Open both email accounts)
Record all cancellations and provide a cancellation report to the Doctor

Scheduling

Call to confirm all patient appointments
Reschedule all cancellations (Via text, call or email)
Assist New Patients with intake / onboarding forms
Work to maximize the quality of the patient experience
Answer in-bound calls
Set follow-up appointments for patients

Patient Experience & Processing

Address any patient concerns and maintain a high standard of customer service
Check patients in and out for treatments
Scan appointment routing forms for referrals
Ensure compliance with regulatory standards and maintain accurate documentation
Process payments, deposits and cancellation fees

Administrative Support

Conduct insurance verifications for the upcoming week and post any claims
Conduct claims resolution and assist with accounts receivable reconciliation
Take initiative in problem solving and process improvement

Qualifications and Education Requirements

High school diploma

2-3 years of relevant experience in a dental or healthcare related role

Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:

Employee discount
Paid time off
Paid training

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

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