Dental Customer Service Representative (Call Center) - Tebo Dental Group - Lilburn, GA

Permanent Dental Receptionist / Front Desk Job

Lilburn, GA

Job Description

Tebo Dental, an Atlanta-based pediatric & teen dental group, is looking for a professional to join our motivated and ambitious call center team. The ideal candidate for our call center will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward thinking, and ready to take their career to the next level with a growing company.
Responsibilities:

Build positive rapport with patients and parents by delivering exceptional customer service over the phone
Promptly respond to incoming calls
Utilize scorecards to ensure you meet the standard requirements for each call
Schedule appointments to ensure all practices are booked according to protocol
Accurately document all information exchanged during each call
Contact parents/patients to remind them of their scheduled appointments
Effectively communicate office policies over the phone

Qualifications:

Fluency in Spanish is a plus
Previous customer service and/or call center experience is preferred
Able to work Monday-Friday as well as select Saturdays and holidays
Exceptional verbal and written communication skills
Proficient computer skills
Strong organizational skills and attention to detail

Benefits:

Comprehensive Training Provided
Health, Dental, & Vision Insurance
Paid Time-Off
401(k) with Match
LifeTime Fitness Membership Discount
Healthy Breakfast & Snack Options
Long-Term Disability
Career Advancement & Growth Opportunities

For more insight into our company's culture and values, please visit our website at TeboDental.com/WhoWeAre, TeboDental.com/TheThinkTank and TeboDental.com/Benefits.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift

Language:

Spanish (Preferred)

Work Location: In person

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