Front desk staff needed in our dental office

Permanent Dental Receptionist / Front Desk Job

Palo Alto, CA

Job Description

Job Summary:
We are seeking a friendly, organized, and efficient dental Front Desk Staff member to join our dental practice. The ideal candidate will be one of the first points of contact for our patients, responsible for creating a welcoming and professional atmosphere while ensuring smooth office operations. This role requires a blend of customer service skills, administrative experience, and a general understanding of dental office procedures.

Key Responsibilities:

• Patient Greeting & Communication: Greet patients in a warm, friendly manner upon arrival and assist them with check-in procedures.
• Appointment Scheduling: Schedule, confirm, and reschedule patient appointments in accordance with the dentist’s availability, ensuring minimal gaps in the schedule.
• Insurance Verification: Verify patient insurance coverage and explain benefits, as needed, ensuring all necessary documentation is collected for accurate billing. We are out of network/fee for service, so there are minimal insurance headaches.
• Patient Records Management: Accurately update and maintain patient records, ensuring all information is complete, current, and confidential.
• Billing & Payments: Process patient payments, issue receipts, and assist with billing inquiries.
• Phone Management: Answer and direct phone calls promptly and professionally. Address patient questions, concerns, and appointment requests.
• Coordination with Clinical Team: Communicate effectively with dentists and dental hygienists regarding patient care, appointment updates, and special needs.
• General Office Support: Maintain a clean, organized, and professional front desk area. Assist with administrative duties such as filing, faxing, and managing office supplies.

Qualifications:

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Previous experience in a dental office is required. Three plus years preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time efficiently in a fast-paced environment.
• Experience with Dentrix dental software is a plus.
• A friendly, professional, and customer-service-oriented attitude.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Schedule:

• Full-time: Monday to Friday 8:00-4:30pm (this can be adjusted slightly if needed)

Benefits:

• Competitive salary depending on experience. If you have front desk supervisor experience, pay will be much greater than someone with minimal experience. 
• Health insurance: We pay 50% of Kaiser Bronze HMO plan; other plans are available
• Dental benefits
• Paid time off
• Opportunities for professional development and continuing education