Dental Office Coordinator - Valley Neighborhood Dental Center - Anchorage, AK

Permanent Dental Receptionist / Front Desk Job

Anchorage, AK

Job Description

About Us:Our dental practice is dedicated to delivering top-tier patient care, professionalism, and operational excellence. We are seeking a highly motivated Dental Office Coordinator to oversee daily office operations, ensuring efficiency, financial oversight, and patient satisfaction. This is a leadership role requiring strong organizational skills, attention to detail, and the ability to manage multiple people and moving parts within the practice.
Key Responsibilities:
1. Leadership & Office Operations

Oversee the daily operations of the office, ensuring smooth workflow and efficiency.
Maintain accountability among office staff through clear expectations, communication, and training.
Hire, train, and evaluate new employees, ensuring alignment with practice values and goals.
Develop, document, and refine office protocols and procedures for systemization and efficiency.
Ensure timely scheduling of staff, office hours, and special events, such as team outings.
Business growth

2. Financial & Insurance Management

Daily oversight of patient billing, insurance claims, payment collection, and accounts receivable.
Verify insurance benefits, process claims, and manage denials/reconciliations.
Educate patients about financial responsibilities, payment options, and financing plans.
Monitor AR daily, weekly, and monthly to manage cash flow and reduce outstanding balances.
Prepare and present quarterly financial reports on production, collections, and growth metrics.
Manage compliance with Fair Credit Reporting Act and other financial regulations.

3. Patient Communication & Scheduling

Ensure accurate scheduling and appointment confirmations to minimize cancellations.
Manage patient recalls and unscheduled treatment lists to maximize retention and case acceptance.
Oversee patient communication strategies, ensuring a smooth and professional experience.
Fill the schedule.

4. Meetings, Goal Setting, & Performance Evaluation

Lead daily morning huddles, weekly, monthly, and quarterly meetings with structured agendas.
Set and track office performance goals, ensuring accountability through constructive and critical evaluation.
Identify and address operational bottlenecks, continuously improving office processes.

5. Compliance & Credentialing

Maintain OSHA, HIPAA, and BLS/CPR/AED compliance for the office and staff.
Ensure all licensures, certifications, and credentials are up to date.

6. Inventory & Facility Management

Oversee front and back office supply orders, ensuring cost efficiency.
Coordinate facility maintenance and third-party vendor schedules.

What We Offer:

Competitive compensation ($25-$40 per hour/salary, DOE).
Full-time position, Monday-Friday.
Benefits including dental insurance, paid time off, professional development, and bonuses tied to performance metrics.
A supportive and growth-oriented work environment.

Ideal Candidate:

Proven experience in office coordination, management, or a similar leadership role.
Strong organizational, multitasking, and communication skills.
Ability to oversee multiple moving parts with minimal supervision.
Tech-savvy and comfortable utilizing office management software (Open Dental experience a plus).
High emotional intelligence and the ability to navigate patient and team interactions effectively.

How to Apply:
If you’re an experienced office professional who thrives in a fast-paced, patient-focused environment, we’d love to hear from you! Please submit your resume and cover letter detailing your experience and why you’d be a great fit for this role. We are searching for a motivated contributor to join our growing dental practice. The ideal candidate would be someone with extensive management experience and time in the Dental field. Major duties include; Employee management and oversight, ensuring good communication and holding employees accountable, Insurance billing/verification, collecting payments, HR & leadership of other employees, patient scheduling oversight, business growth and systemization.
Applicants without dental experience may be considered but will need to have a stellar application. We are a patient-focused office and we are proud of what we are building. Take a moment to read some of our reviews. They are genuine and we feel they convey the culture we are trying to establish, be sure to apply if you feel you can fill this role and help take us to the next level of patient care! :
https://goo.gl/maps/rHAX1V7BANAP5eSE8
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:

Employee discount
Flexible schedule
Paid time off
Professional development assistance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

Picture yourself in 5 years. Briefly describe what you see and what you have achieved.

Education:

High school or equivalent (Preferred)

Experience:

Management: 3 years (Preferred)

Work Location: In person

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