Dental Scheduling Coordinator - Santa Maria Pediatric Dental Group - Healdsburg, CA

We are looking for a personable scheduling coordinator for our fast paced dental office to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. The scheduling coordinator’s responsibilities include entering patient information onto our data system, answering multiple phone line, addressing patients’ questions, and arranging referrals to other dental specialists. The successful candidate must be friendly, fast learner and able to multi-task, team player, have superior customer service skills and love kids.

To be successful as a scheduling coordinator, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing scheduling coordinator will perform all duties in a manner that ensures the efficient running of the dental practice. Position has room for growth and advancement for the right individual.

Scheduling Coordinator Responsibilities:

Customer Service; acknowledge, smile, greet and welcome patients into our practice.
Respond to patient questions and or concerns.
Answer multiple line telephones.
Scheduling, rescheduling, or canceling appointments as needed.
Assist parents and patients with completely patient information forms.
Preparing patients’ charts and daily schedules.
Maintain an efficient schedule.
Confirm appointments.
Follow up on no shows/cancellation of appointments.
Correctly and comfortably request and process patient co-payments in the patient accounts.
Check voicemails, email and texts on an ongoing daily basis.
Maintain communication with referral offices.
Accurately manage patient charts.
Maintain a clean and friendly waiting area for patients.
Performing general office duties, such as answering telephones, photocopying, filing and faxing.
Other duties as assigned.

Scheduling Coordinator Requirements:

High school degree, GED or related.
Bi-lingual (English/Spanish)
Experience in a dentist/medical office environment.
Excellent communication and customer service skills.
Proficient with data entry.
Microsoft Office experience.
Team player attitude
Ability to work full time Monday-Friday anywhere from 7:30 am to 5:30 pm

We offer a competitive benefit package:

Sick Pay
Vacation Pay
Medical (including prescriptions)
Vision insurance
Dental benefit
Continuing education and advancement opportunities
401 (k) plan
Various bonus incentive programs
Scrubs

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