Princess Dental Staffing

Dental Operations Manager/Front Office Lead - Matthew Yuen, DDS - Castro Valley, CA

Permanent Dental Receptionist / Front Desk Job

Castro Valley, CA

Job Description

Dental Operations Manager
We are seeking a driven Front Office Lead to join our amazing team in Castro Valley, CA!
Castro Valley Advantage Dental is a premier General Dentistry private practice located in Castro Valley, CA. We continued a family practice legacy with over 40 years of serving patients in the community- strong team culture and rich patient experiences have led to over 500 - five star google reviews. We believe in quality, commitment and compassion, which are the foundations for our mission to serve the community. The successful candidate will join a growing integrated dental practice. With Castro Valley Advantage Dental, weâre not only here for our patients, weâre here for you and our team.
The perfect fit for our team is a talented, caring, leader-oriented, and motivated people-person with a strong work ethic and an even stronger attention to detail.
If you are interested in this position, please contact me via email at myuendds@gmail.com with your name, expected pay, and your favorite book. We will only consider applicants who complete this step, so please feel free to email or text message to discuss next steps!
Our Mission Statement: Castro Valley Advantage Dental exists to provide excellent, ethical dental care to our patients, and to support our local community.

Dentist owned, provider led and professionally managed dental practice
Competitive compensation and bonus system
Best-in-class administrative and clinical support
Enjoyable, collaborative and positive environment
State-of-the-art office in the heart of Castro Valley

Main Duties and Responsibilities

Organized, committed, hard-working, always looking to grow
Excellent leadership skills - be able to lead a team, delegate tasks, have superb public speaking skills, and keep the front of the office running efficiently and smoothly
High-quality customer service experience - excellent verbal skills as well as organization and computer skills that can schedule our patients efficiently and in flow to our office
Possess a business mentality - understand and assist Castro Valley Advantage Dental in attaining operational levels that optimize productivity and efficiency
On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs
Optimize communication within the office, facilitate with doctors â morning huddles to ensure team alignment, productivity, and efficiency
Determine the resources needed to provide superior patient care with the Castro Valley Advantage Dental system and ensure that the practice knows how to use and understand these resources
Monitor practice metrics and work with practices on understanding areas for improvement as well as typical benchmark norms throughout the integration and development process
Monitor all health and safety protocols, team compliance with all federal, state and local OSHA, health and safety regulations, ensuring all housekeeping and preventive equipment maintenance schedules are followed
Communicate practice concerns and feedback to the appropriate channels so that necessary changes can be made
Oversee and handle all billing and payments in a timely and efficient manner

Education, Qualifications and Experience

Prior dental office and management experience recommended (2+ Years)
Versed in dental software
Knowledge of dental insurance and billing
Ability and willingness to multi-task, delegate, and hold others accountable
Excellent communication, leadership and planning/organizational skills
Computer literacy and typing proficiency
Strong and effective communication skills
Ability to coordinate multiple efforts simultaneously and prioritize deadlines

Our Core Values:

Dependable
We are punctual. We do our jobs right with consistency and efficiency. We help out wherever is needed and work as a team to support each other.
Integrity
We are honest, ethical, trustworthy and communicate clearly with each other and with patients, which includes having the humility to ask for help whenever we need it.
Problem solving
We take initiative and are motivated to solve problems to improve our team and to provide better care for our patients and create a better working environment for each other.
Friendly
To every person who walks into the office, we are hospitable, approachable, cheerful, fun, and patient.
Adaptable
We have a growth mindset, because we know that oftentimes change is necessary to improve. We are trainable and willing to take feedback to do what is best for the team and for patients
Detail-Oriented
We pay attention to details because the little things matter in providing the best service we can. Someone will notice and appreciate these things.
Empathetic
We show empathy for others and consider what they need and feel. We do not selfishly take care of ourselves-we learn how others need, feel, and think and meet them where they are.

Benefits:

401(k)
Employee discount
Flexible schedule
Paid time off
Bonus system
Competitive wages

Website: www.castrovalleydentist.dental
Email: office@cva.dental
Job Type: Full-time
Pay: $25.00 - $37.00 per hour based on experience. (A combination of management skills and dental familiarity will be evaluated)
Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Paid time off
Parental leave
Professional development assistance
Retirement plan

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental pay types:

Bonus pay

Experience:

Dental: 2 years (Required)

Job Type: Full-time
Job Type: Full-time
Pay: $25.00 - $37.00 per hour
Expected hours: 40 per week
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday

Ability to Commute: