Business Assistant Dental Office - Hillcrest Dental - Clarksville, TN

Permanent Dental Assistant Job

Clarksville, TN

Job Description

Hillcrest Dental Dental
At Hillcrest Dental our vision is to be the best place to work in dentistry.
Our Mission

To build a thriving, stable company that supports our team members to be the best in the world.
To provide long-term, life-changing career opportunities to those that we employ.
To help our teams provide their patients with the best dental care experiences available.
To build and maintain systems to support our employees.

Core Values
Mastery Thinking / Lifelong Learning

We are committed to measuring ourselves against what is possible, not what is normal.
We believe the secret to happiness is to continually grow and learn.
We invest in ourselves and in each other.
We give caring, honest feedback when appropriate.
We work hard to accept feedback and use it to become better.

Personal Accountability

We are self managers.
We bring our best every day.
We take it upon ourselves to learn our policies and procedures.
We understand the ‘WHY’ behind what we do.
We are worth the fees we charge.

Exceptional Results

We do the little things right, the first time.
We want to give our patients the best the dentistry has to offer.
We help the patient in front of us navigate the dental care world.
We ask our patients questions to understand their wants and needs.
We go out of our way to help our patients have the best oral health they can achieve.
When we make mistakes, we correct them without having to be asked.

Supporting our office as a Business Assistant it is vital that as the face of the practice, the first and last person patients have contact with that you are professional, kind, upbeat and have a great connection with patients. That you treat patients as they want to be treated and not how you want to be treated. At Hillcrest dental we are about leading and not managing. We have a high accountability but really rely on self accountability. We want this position to know that they are trusted and they can handle most things without management. That there be peer accountability and that they have autonomy to handle most anything as long as they are utilizing our Caprock systems. We lead with seeking to understand and assume positive intentions and with questions. You are surrounded by camaraderie and partnership. You will be a part of a high functioning team who will always prioritize the best patient care. You will have the opportunity to constantly learn and have in the moment coaching as well.
We are seeking an Business Assistant. This would be a full time position. Your responsibilities would include handling in and outbound calls for our Clarksville and Lakeside location as well as be the schedule coordinator for both locations. To be successful in this role you should have excellent customer service skills, be able to multitask, and have a great attitude. Additional things would be helping all departments such as helping with accounts receivable, checking patients in, collecting payments, making the schedule priority and maintaining the schedule, verifying insurance benefits and helping patients understand their dental insurance benefits, insurance aging, collecting payments from insurance and patients, presenting treatment plans, maintaining reception area, and various other office duties to make sure patient flow is efficient and the office is functioning properly.
Qualifications
Our ideal candidate is looking for more than a "clock-in/clock-out" work experience, who knows what excellence means and strives for it, and who has a real interest in bettering themselves and is dedicated to the office as well as reliable.
Skills

Must love people and enjoy interacting with patients, and other employees.
Excellent phone and customer service skills.
Ability to find new ways to make a difference;
Willingness to learn new skills to become more effective in position;
Excellent verbal and written communications skills;
Discretion and confidentiality;
High School degree required;

Physical Requirements:

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person) periodically throughout the year

Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 37 – 40 per week
Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off

Schedule:

Monday to Friday

Work Location: In person

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