Lead Dental Front Office Receptionist - Marin Community Clinics - San Rafael, CA

Permanent Dental Receptionist / Front Desk Job

San Rafael, CA

Job Description

Overview:

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Lead Dental Front Office Receptionist is in charge of the dental front desk team. The Lead Dental Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the receptionist. The Lead Front Office Receptionist will assign and manage front office receptionists’ duties ensuring all office tasks and goals are met. The Lead Front Office Receptionist will have similar tasks as Office Receptionists but manages the outcomes and coordination of front office staff.
Responsibilities:

Greets, welcomes, and assists all clients in the waiting room, helps clients with appointments, and each client in advance of expected wait times.
Maintains a professional demeanor and answers inquiries regarding general clinic information.
Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed.
Calls clients to confirm next-day appointments and processes cancellations or reschedules.
Processes walk-in requests for appointments according to established procedures.
Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
Accurately enters and confirms billing and demographic data in EPIC for all clients during check-in process, capturing vital demographic data and authorized signatures. Verifies timelines of arrival, collects new patient private pay deposits. Clearly documents on the superbill. Prepares charts and superbills for appointments for both new and established clients in advance.
Handles patient payments and responsible for accurate reconciliation of receipts and charges.
Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
Informs appropriate staff as needed for repairs or maintenance.
Per protocols, schedules and maintains appointments in the EPIC System including phone requests for appointments transferred from other employees and during client discharge. While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
Handles patient complaints.
Other projects/duties as assigned.
Qualifications:
Education and Experience:

High School Diploma or Equivalent (GED) required.
Completion of college coursework preferred.
Experience with EPIC Electronic Health Records preferred.

Required Skills and Abilities:

Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
Bilingual skills in Spanish required.
Word processing skills at a minimum of 45 wpm.
Excellent customer service experience.
Demonstrated ability to communicate effectively and professionally.
Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
Ability to prioritize assignments/patients as needed.
Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.
Ability to handle personnel issues with confidentiality, tact and sensitivity.
Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.
Excellent, professional interpersonal and telephone skills.
Willing to work weekends as needed.

Physical Requirements and Working Conditions:

May be required to occasionally lift at least 20 – 25lbs.
Prolonged standing, walking and working on a computer.

Benefits: Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

All employees are required to be fully vaccinated for COVID-19, including current booster as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series and early boosters, but have not received the most recent booster, you will be required to get the most recent booster and mask until completed.

MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Min: USD $29.00/Hr. Max: USD $32.00/Hr.

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