- Permanent Dental Receptionist / Front Desk Job
- Billings, MT
Job Description
Working title: Dental Technician
Classification title: Dental Assistants
Program: Dental Clinic
Reports to: Dental Clinic Program Manager
FLSA status: Non-Exempt; Full-Time
Schedule: Monday-Friday; 8am-5pm
Wage Range: $16.33 to $19.17 hourly; depending on number of years of transferrable experience and internal equity
*This vacancy to be filled with Dental Technician, Dental Assistant 1, or Dental Assistant 2*
RiverStone Health:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection â HELP is what we do.
From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.
Dental Clinic Overview:
The RiverStone Health Dental Clinic is committed to making sure patients get the best possible care. Our high-quality dental services improve the health of our community and are supplemented by dentists completing their dental residency. The dental team works closely with the with RiverStone Health Clinic medical providers, since dental care has a significant impact on overall health. The Dental Clinic cares for patients of all ages, including seeing children for their first trip to the dentist. Team members are sensitive and understanding to individual needs and comfort levels. The dental team works with patients regardless of insurance coverage to provide check-ups, cleanings, sealants, x-rays, fillings and minor surgeries.
Job Summary:
The Dental Technician position performs dental office duties including setting up rooms for patient care and sterilizing instruments. The position provides excellent customer service when answering questions and gathering information to maintain accurate patient records. Serves as a backup to the Dental Assistant in answering phones and providing additional office and informational support.
Essential Functions/Major Duties and Responsibilities:
A. Dental Technician Services 95%
Prepares and sets up rooms for patient care.
Sterilizes instruments and ensures infection control measures are utilized in the cleaning and routine maintenance of equipment and exam rooms.
Serves as a backup to the Dental Assistant with the following duties:
Perform routine reception work including answer phones and take messages for staff.
Seat patients and provide comfort before and after a dental procedure.
Provide information to patients for follow-up care and post-visit instructions.
Utilize requisite tools, systems, technology and equipment in the collection of patient data, and records management.
Respond to patient questions and comments in a courteous and timely manner.
Assist in maintaining patient health history.
Provide integrity, ingenuity, and motivation in the ability to implement new skills and knowledge brought about by rapid changing information and technology.
Provide a variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
Must obtain Radiation Health and Safety certification within 9 months of start date
Non-Essential Functions/Other duties as assigned 5%
Perform other duties as assigned in support of RiverStoneâs mission and goals.
Education and Experience:
Minimum Qualifications
High school diploma or equivalent
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Preferred Qualifications:
Sterilization Tech or dental clinic experience
Required Certificates, Licenses, Registrations:
Successful completion of CPR certification within 90 days of employment.
Knowledge, Skills, and Abilities:
Ability to provide integrity, ingenuity, motivation and inventiveness to implement new skills and knowledge brought about by rapid changing information and technology.
Ability to perform a variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
Excellent communication skills to ensure efficiencies and quality customer service.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Customer Service Excellence:
Doing things right the first time
Making people feel welcome
Showing respect for each customer
Anticipating customer needs and concerns
Keeping customers informed
Helping and going the extra mile
Responding quickly
Protecting privacy and confidentiality
Demonstrating proper telephone etiquette
Taking responsibility for handling complaints
Being professional
Taking ownership of your attitude toward Service Excellence.
Supervision:
None
Physical Demands and Working Conditions:
Work is performed in a clinic setting.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Supervision is readily available.
Work is structured by public health regulations and established dental clinic practices.
Decisions and actions directly affect the quality of services provided.
Communications & Networking:
Work directly with other team members to provide quality customer service for patients and customers.
Budget & Resource Management:
NA
Education Required
High School or better
Behaviors Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
