Front Desk/Dental Office - Prime Pediatric Dental Group - Miami, FL

Permanent Dental Receptionist / Front Desk Job

Miami, FL

Job Description

Job Skills for Front Desk in a Dental Office:

Customer Service Skills:
Strong communication skills to effectively interact with patients, staff, and doctors.
Ability to handle patient inquiries, concerns, and complaints in a professional and empathetic manner.
Building and maintaining a positive, welcoming atmosphere for patients.
Organizational Skills:
Efficient at scheduling appointments, managing calendars, and ensuring no overlap or missed appointments.
Ability to handle multiple tasks simultaneously and prioritize tasks as needed.
Attention to Detail:
Accurately documenting patient information, ensuring medical records are complete and up-to-date.
Verifying insurance details and processing payments correctly.
Computer and Software Skills:
Proficiency in dental office software (e.g., Dentrix, Eaglesoft, Open Dental) for patient scheduling, billing, and records.
Familiarity with Microsoft Office (Excel, Word) or other office tools for administrative tasks.
Knowledge of Dental Terminology:
Understanding of basic dental terminology and procedures to facilitate communication between patients and the dental team.
Confidentiality and HIPAA Compliance:
Knowledge of and adherence to patient privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).
Ensuring patient information is kept secure and confidential.
Multitasking and Time Management:
Ability to manage several duties at once (e.g., answering phones, greeting patients, managing paperwork).
Handling high patient volumes, especially during busy times, with ease.
Teamwork and Collaboration:
Ability to work closely with dental professionals (dentists, hygienists, dental assistants) to ensure smooth office operations.
Helping out with additional tasks in the office when needed.

Responsibilities of Front Desk in a Dental Office:

Greeting and Registering Patients:
Welcoming patients in a friendly, professional manner when they arrive.
Checking in patients, verifying personal information, and updating patient records.
Appointment Scheduling:
Scheduling, confirming, and rescheduling appointments for patients, managing the dentist's calendar efficiently.
Reminding patients of upcoming appointments via phone, email, or text.
Insurance Verification and Billing:
Verifying patient insurance information, including coverage details and eligibility.
Estimating out-of-pocket costs for patients based on their insurance plans and treatments.
Submitting insurance claims and following up on unpaid claims.
Handling Payments:
Processing payments for services rendered (e.g., co-pays, out-of-pocket expenses).
Issuing receipts and keeping accurate records of financial transactions.
Answering Phones and Emails:
Managing incoming calls, answering patient questions, and directing calls to appropriate staff.
Handling general inquiries via email and providing the necessary information.
Maintaining Patient Records:
Ensuring patient medical records are complete, accurate, and updated.
Handling the intake of new patient forms and organizing paperwork in a systematic way.
Filing and Managing Documentation:
Organizing and maintaining patient charts, X-rays, and other important documents.
Ensuring proper filing systems are in place, both digitally and physically.
Supporting Office Operations:
Coordinating with the rest of the team to ensure smooth office operations (e.g., communicating with dental assistants or hygienists).
Assisting with other administrative tasks, such as ordering office supplies, keeping track of inventory, and managing office cleanliness.
Patient Education and Communication:
Explaining office policies, procedures, and billing information to patients.
Answering questions about treatments, insurance, and financial options, or directing patients to the appropriate staff member for more detailed information.

In sum, the front desk in a dental office plays a crucial role in patient experience, office management, and financial operations. It requires strong multitasking, organizational skills, and a solid understanding of both dental procedures and administrative tasks.
Job Type: Full-time
Expected hours: 40 per week
Schedule:

8 hour shift
Monday to Friday

Work Location: In person

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