Front Desk Dental Patient Coordinator - Sagawa NW Dentistry - Olympia, WA

Permanent Dental Receptionist / Front Desk Job

Olympia, WA

Job Description

JOB SUMMARY
We’re looking to add team members to our successful private dental practice. As our patients’ first point of contact, you’ll be the friendly voice of Sagawa NW Dentistry, providing exceptional customer service and patient support. We’ll rely on you to listen to our patients and use your passion for customer service to meet their needs. We offer a competitive salary while working in a professional, respectful, cohesive environment with employees who have been with us for years.
DUTIES & RESPONSIBILITIES:
Patient Flow:
Greet and screen all patients and visitors entering the reception area.
Checks in and checks out patients and schedule next necessary treatment.
Monitors patient check-in times and patient flow in the lobby.
Managing schedules:
Schedule patient appointments according to scheduling guidelines and protocols.
Works the recall list to ensure a full dental/hygiene schedule.
Communication:
Keeping patients and their families informed about their treatment, payments, and appointments.
Answers multi-line inbound phone calls cheerfully, screens incoming calls, takes appropriate messages, transfers calls when appropriate, and follows through as the call was received.
Manage communication & practice management software.
Confirm scheduled appointments 2 days prior.
Ensuring patient understanding:
Helping patients understand their treatment plans, insurance benefits, and payment options.
Managing documentation:
Ensuring correspondence from specialist’s offices and other providers is correctly recorded in the patient’s chart.
Manage patient records in accordance with HIPAA regulations, ensuring confidentiality and accuracy.
Administrative tasks, including faxes, scans, etc.
Tracking appointments:
Monitoring and tracking broken appointments.
Reschedules appointments and records interaction in patients’ charts as necessary.
Insurance:
Verifying and entering dental insurance information.
Research daily and place a note for all co-pays to be collected from patients in appointment note for hygiene.
Call patients with no insurance or insurance maxed out to inform them of the co-pay.
Enter Insurance Plan notes.
Handling and processing co-payments.
Referrals:
Coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received.
Follow-up on received responses from referral sources.
Prescriptions: Send pre-medication and prescriptions when applicable electronically through e-prescribe.
New patients experience management:
Coordinate New Patient In-take and scheduling per office protocol. Review new patient forms and obtain any missing signatures, forms, or records requested.
EXPERIENCE
We are seeking an energetic front office team member with a “get it done” attitude who embraces teamwork and can convey genuine concern for patient care.
Possesses great communication skills to enhance the cooperative team environment
Able to work with detail and accuracy
Knowledge of dentistry and ability to describe procedures in simple language
Customer service skills
Excellent telephone skills
Ability to work independently
Influencing/negotiation skills
Organizational skills - Prioritizes and plans work activities; Uses time efficiently
Creative problem-solving skills and solution-oriented attitude
Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events
Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Ability to function within a team environment as a supportive and positive contributor
A minimum of 1-year dental experience and is a MUST and knowledge of Dentrix is helpful.
This is a full-time position with medical and dental benefits, including vacation and sick time. Compensation DOE. This position is available ASAP.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:

401(k) matching
Health insurance
Paid time off

Schedule:

8 hour shift
No weekends

Education:

High school or equivalent (Required)

Experience:

Dental clinic: 1 year (Required)

Language:

English/Spainsh (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Olympia, WA 98501 (Required)

Work Location: In person

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