Dental Office Receptionist - Walter R Below DMD - Westlake, OH

Permanent Dental Receptionist / Front Desk Job

Westlake, OH

Job Description

Our Front Office Dental Administration position requires organizational skills, attention to detail, strong 5-Star customer service skills, and excellent verbal and written communication skills. Must be at a high working level in Internet applications and Dentrix. Typing skills around 50 WPM needed. Handling basic releases, understanding HIPPA, and dental terminology encompasses the range of medical background necessary. Working knowledge of insurance in a dental office needed. This is an opportunity to perform every skill related to administration in a non-traditional medical office, from scheduling, billing and collections, insurance verification, and composing correspondence and communicating with other professionals or with patients to name a few. Must be able to prepare a literate and grammatically correct business letter and to document records in real time. Articulate communication with professional grammar is essential. The successful candidate can prioritize and multi-task while meeting deadlines. This job does involve some financial information and sensitive personal information - there is a background check.
Responsibilities include:
·Greet and welcome patients and business partners in a warm way to portray a positive impression.
·Checking patients in and ensuring their records are up to date.
·Scheduling patient appointments with Dentrix to meet and exceed daily, monthly, and yearly production goals.
·Verifying dental insurance is current before patient visits.
·Confirming appointments and following up on missed appointments.
·Maintaining the appearance of the office.
·Ensure any clinical approvals, forms and/or documentation is properly documented, including medical clearances, consent forms and HIPAA acknowledgements.
·Manage front office duties, including answering phones, checking office mail/email, communicating with patients/insurance companies in a professional manner.
·Sending insurance claims properly to insurance companies.
·Post insurance and patient payments and process accounts receivables.
·Mailing billing statements to patients and processing collection accounts.
·Provide general administrative support.
·Review treatment plan fees and payment options with patients
·Partner with the providers and team to optimize office potential.
·Ensure scheduled patients includes proper treatment for daily scheduled appointments.
·Schedule and monitor doctor's continuing education courses.
·Assisting hygiene with patient charting and turning over rooms if necessary.
·Other duties as requested.
Patient Flow Management
·Monitor daily schedule and ensure the patients are checked in and that they receive an outstanding patient experience
·Patient Finance Administration & Collections
·Ensure adherence to compliance and documentation guidelines as it pertains to patient finance and patient scheduling.
·Manage the administrative elements of all aspects of patient finance.
Work Environment:
·Hands-on, administrative setting; must be able to perform all administrative functions and ensure that the office is delivering the highest quality in care.
·Constant interaction and following up with patients, doctor, and employees
Requirements:
Minimum 2 years experience in a dental office.
Working knowledge with Dentrix.
College degree preferred.
Office hours: Monday 9:30 AM – 7:00 PM, Tuesday -Thursday 8:00 AM – 5:00 PM.
Job Type: Full-time
Schedule:

8 hour shift

Work Location: In person

Read More

Job by