Dental Front Desk - Eden Baluyot Vincent, DMD - West Orange, NJ

Permanent Dental Receptionist / Front Desk Job

West Orange, NJ

Job Description

Job SummaryWe are seeking a dedicated and professional Front Desk Administrator to join our dental team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service in person and over the phone. Candidate will manage all front desk administrative tasks.
Our Work Schedule: Mon 8:30am-6pm, Tue 8:30am-2:30pm, Wed 12:30-6pm, Th 12:30-6pm
Sat once/month 8:45am-1pm
Duties

Greet patients and visitors warmly, ensuring a positive first impression.
Manage patient check-in and check-out processes efficiently.
Handle phone calls, scheduling appointments, and responding to inquiries.
Maintain accurate patient records and documentation in compliance with HIPAA regulations.
Validate patient insurance details
Handle patient and insurance payments accurately in dental software
Utilize dental software systems such as Ascend for patient management
Provide support in patient services to enhance overall patient experience
Run end of the day reports including sending insurance claims
Generate monthly billing statements
Collaborate with dentist and staff to ensure smooth operations
Maintain cleanliness and organization at the front desk area
Dentist may assign additional tasks as needed

Requirements

Previous experience in a dental/medical front desk role preferred.
A mature mind to be able to handle difficult situations with confidence
Strong customer service skills with a focus on outstanding patient care.
Strong computer and internet skills
Strong organization skills and ability to manage time effectively
Ability to multitask in a fast-paced environment while maintaining attention to detail
Excellent communication skills, both verbal and written.
Competence in using office equipment such as computers, printers, printers, credit card machines
Experience with dental software Ascend is a plus
Responsible, trust worthy, eager to learn, hard working

About us: We are a general and family dental practice who prioritizes optimal care and service for our patients, whether it's in their mouth or at the front desk, we strive to give our patients the best experience at our practice! We are committed to help the candidate that gets this position be able to help us achieve this goal. As it is a significant investment on our part to train and prepare whomever is hired to be successful in this role please apply only if you can commit to investing time with us (and not just a bridge to another position elsewhere in a few months).
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 26 – 30 per week
Benefits:

Employee discount
Paid time off
Paid training

Schedule:

Evening shift
Morning shift
Rotating weekends

Work Location: In person

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