Dental Front Desk - Eastern Shore Endodontics - Salisbury, MD

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Overview:

This position is primarily responsible for the daily activities of the front officefor a busy Dental office including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification. Certified in Dental Radioology is a plus. We offer a competitive rate of pay and excellent benefits. We work Monday-Thursday 7-4 and Friday 7-12.
Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
Registers patients by verifying that a patient’s record is up to date and accurate.
Makes appropriate changes in the computer system and on the patient's chart.
Scans documents for patient file including driver’s license, insurance card, and referral form.
Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
Obtains necessary documentation or records prior to patients’ scheduled date of service.
Answers telephone and responds to inquiries including email correspondence from patients.
Prepares treatment plans.
Schedules appointments and enters into schedule.
Checks patients out and collects payments from patients and reconciles daily cash reports.
Conducts reminder calls to patients.
Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
Collects, sorts, distributes, and prepares mail.
Maintains/cleans lobby and reception area.

Please note that additional responsibilities may be assigned.
Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION: High school diploma or equivalent

EXPERIENCE: Must have Dental front desk experience or dental assisting experience

Knowledge of dental software programs

COMPETENCIES: To perform the job satisfactorily, an individual should demonstrate the following competencies:

Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

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