Dental Receptionist @ Advanced Dental Care of Mandarin - Dental Care Alliance - Jacksonville, FL

Permanent Dental Receptionist / Front Desk Job

Jacksonville, FL

Job Description

Overview:

Advanced Dental Care has an immediate opening for a full-time Dental Receptionist for our office located in Jacksonville, FL. The Dental Receptionist we hire must have at least 1+ years experience working in a dental/and or medical office setting. We are looking for candidates that have experience with: answering phones, maintaining schedules, and managing patient files just to name a few! Must also have exceptional customer service skills; strong communication skills; and the abilities to multi-task, prioritize and follow up to ensure best practices. This position offers PTO and a full benefit package. The hours are Mon-Thurs 7:45am - 5:15pm.
Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.


Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:

Experience working in a dental, medical, or other health-care office, preferred
Knowledge of insurance plans (HMO/PPO), is a plus
Experience answering telephone
Must have exceptional customer service skills


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