Dental Front Office - United Dental Partners - Elgin, IL

Permanent Dental Receptionist / Front Desk Job

Elgin, IL

Job Description

Role Overview
We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.
Location:
All Family Dental and Braces - 2050 Larkin Ave. Elgin, IL 60123
Responsibilities:
Patient Reception and Greeting:

Warmly welcome patients and visitors as they arrive at the office.
Register new patients, gather necessary information, and ensure all required forms are completed accurately.
Verify and update patient demographics, insurance information, and medical history in the practice management system.

Appointment Scheduling and Management:

Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.

Telephone and Email Communication:

Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
Proactively make outbound calls to schedule patient visits.
Respond to emails and online inquiries promptly and professionally.
Provide accurate and helpful information about dental services, insurance coverage, and office policies.

Billing and Insurance Processing:

Collaborate with the billing department to process insurance claims and coordinate payments.
Assist patients with understanding their insurance coverage and financial responsibilities.
Collect payments for services rendered and ensure accurate record-keeping of financial transactions.

Office Administration:

Maintain the cleanliness and organization of the reception area.
Order office supplies and ensure the front desk area is adequately stocked.
Assist with general administrative tasks, such as filing, data entry, and managing patient records.

Patient Relations:

Address patient concerns or complaints with empathy and professionalism.
Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.
Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.

Other Duties as Assigned.
Requirements:

High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.
Proven experience as a front desk representative, a customer service role, or hospitality position.
Familiarity with dental terminology, procedures, and insurance processing is preferred.
Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.
Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.
Ability to remain composed under pressure and handle multiple tasks simultaneously.
A professional and friendly demeanor with a commitment to exceptional customer service.

The UDP Way
Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.
Check out UnitedDentalPartners.com to learn more about what it is like to be part of UDP.
#UDP123
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Vision insurance

Schedule:

10 hour shift
8 hour shift

Experience:

Dental office experience: 1 year (Required)
Open Dental: 1 year (Preferred)

Language:

Spanish (Required)

Work Location: In person

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