Dental Patient Service Representative (English/Spanish) - Winters Healthcare - Salinas, CA

Permanent Dental Receptionist / Front Desk Job

Salinas, CA

Job Description

Dental Patient Service Representative (fluent in English and Spanish)
Hire Date: January - February 2025
Full-Time at 40 hours per week
Location: Winters, with occasional fill-in at our Esparto location

Note: If you are reading about this position on Indeed, please visit our careers website to apply: https://wintershealth.bamboohr.com/careers/92?source=aWQ9MTc%3D

We are looking for a passionate and motivated Dental Patient Service Representative (PSR) to join our team! The hours of this position are 40 hours per week, Monday-Friday.

As a Dental PSR with us, you will be one of the first people that our patients will come into contact with, whether it be on the phone or in person with both English and Spanish-speaking patients. You would be a keeper of the schedule and assist patients by scheduling appointments, confirming appointments, checking them in/out in the electronic health record, determining insurance eligibility, collecting payment, and referring patients to our Enrollment Counselors if needed. If you were in this role, you would support patients in understanding their treatment planning, including what their insurance covers, and what their out of pocket cost would be.

The ideal candidate is a quick learner, well-organized, bilingual in English and Spanish, and has a significant background in providing excellent customer service! The ideal candidate enjoys working with people, making connections, and building relationships. In addition, the ideal candidate will have strong communication skills, – listening included – the ability to establish effective, trusting relationships, and a passion to provide exceptional care to the patients of Winters Healthcare as we partner with them in their health journey. Can you see yourself here? We hope so!

Responsibilities:

Communicate, collaborate and work in a team-oriented environment supporting our model of care
Greet patients, answer questions, answer phones, route calls, schedule and confirm appointments
Determine insurance coverage and eligibility for various insurances and programs


Qualifications:

Bilingual fluency in English/Spanish is required (ability to read, write, and speak)
Significant background providing outstanding customer service
Strong computer skills; knowledge of Open Dental and Epic is preferred.
Experience in a dental setting and dental front office is preferred; experience in a Federally Qualified Health Center is a plus!


Hours:

This position will be a regular, full-time position at 40 hours per week. A minimum of one evening shifts per week are required. You will have a pretty set schedule with 4 days scheduled from 8 am - 5 pm, and one evening shift from 11 am - 8 pm.


Compensation and Benefits:

The hourly rate range is $22 -$24/ hour depending on experience
Covered insurances include medical, dental, vision, life, and AD&D, – 90 - 100% employee coverage, plus 50% dependent coverage
Paid Time Off and paid holidays off. (~30 days off in year 1)
401K retirement match program at 3% match
Flexible Spending Account (FSA)


Here at Winters Healthcare, we know that we are a unique organization and we love what we do and for whom we do it. We are big on fit, and while we will assess that fit, we understand that you are doing the same. Tell us what your interests are and let’s collaborate together to do great things for our patients and our community!

Interested candidates, please submit your resume and a brief cover letter describing why you would like to join our team.

We can't wait to hear from you!

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